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Trying to set up 1Password on iPhone 7 Plus and cannot get…

Customer Question
Trying to set up...

Trying to set up 1Password ***** iPhone 7 Plus and cannot get my master password ***** complete the process. Need people retrieved.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Only for the last 5 minutes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at this point.

Submitted: 5 months ago.Category: Smartphones
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Answered in 3 hours by:
3/19/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I need to destroy my password. Up to the point of needing the password ***** works. Without a good password ***** works.
Technician: Harry, IT replied 4 months ago

What do you mean by "master password"?

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Customer reply replied 4 months ago
The master password ***** ***** of the setup in 1Password. I need a way to clear the account and start over with new email and master password. I use the secret key and it works fine but it still needs my master password.
Customer reply replied 4 months ago
I tried to set up a new account hoping to be able to start over but that did not work.
Technician: Harry, IT replied 4 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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