Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I got a new phone today. Lost my old one and cannot remember…

Customer Question
I got a new...

I got a new phone today. Lost my old one and cannot remember my apple password ***** log on.

Technician's Assistant: When did you last change your password ***** Apple ID?

No idea . I normally use the same one but don't even remember the log in . It has been that long.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No No how do I access?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No please connect

Submitted: 1 month ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
3/19/2018
Technician: John T. F., Apple Consultant replied 1 month ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,470
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Smartphones Question
Technician: John T. F., Apple Consultant replied 1 month ago

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or a iPhone, iPad, iPod Touch where you use the same Apple ID and you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Smartphones Question
Was this answer helpful?
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,470
3,470 Satisfied Customers
Experience: 20+Yrs in the computer/electronics service industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

378 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

3,470 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Joel Kalman

Joel Kalman

Electrical Engineer

59 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

< Previous | Next >

Related Smartphones Questions
I have forgotten my password to log in. Unfortunately my
I have forgotten my password ***** log in. Unfortunately my phone was stolen last fall and just got a new iPhone. I have a different phone number and bank info … read more
Harry
Harry
1,407 satisfied customers
I'm having trouble with my evite. It will send messages but
I'm having trouble with my evite. It will send messages but not add guests. It was working fine all day. Now I get a prompt that my guest are faulty … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I can't purchase anything in one of my game apps. It says
I can't purchase anything in one of my game apps. It says that my American Express card is decline but there is money on my card … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I am locked out of my phone. It is asking mr for a numbered
I am locked out of my phone. It is asking mr for a numbered password ***** I do not have. … read more
Harry
Harry
1,407 satisfied customers
I don't know my Apple ID or password. IPhone SE. It's my 10
I don't know my Apple ID or password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone SE JA: How long has this been going on with your iPhone? Wh… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I need to cancel subscription to all trails.com, apple 6
I need to cancel subscription to all trails.com JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: apple 6 iPhone JA: How long has this been going on with… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I changed the passcode on my phone today and know I can't
I changed the passcode on my phone today and know I can't remember what it is..I'm 65 and forgetful..please help..It's locked down for 5 minis … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Phone cannot access driver Lyft app so request change to
Phone cannot access driver Lyft app so request change to phone number(###) ###-####… read more
Harry
Harry
1,407 satisfied customers
I have an iPhone 5. Recent power cut caused power surge to
Hello Hello i have an iPhone 5 JA: What Operating System (OS) are you running on your iPhone? Customer: recent power cut caused power surge to battery JA: How long has this been going on with your iPh… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I was just talking to a wonderfully helpful person on my
Hi, I was just talking to a wonderfully helpful person on my only phone (Mike, a supervisor in Sacramento). He has said he will be in tomorrow to help me with my phone since I accidentally answered so… read more
Harry
Harry
1,407 satisfied customers
I've narrowed my choices of new phones down to the Samsung
Hello again,I've narrowed my choices of new phones down to the Samsung S5 or S6. I can buy each one of these brand new for about the same cost. Which one is better? I'm leaning to the S5 because of th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My voicemail symbol does not show and messages, but when I
My voicemail symbol does not show and messages, but when I call voicemail therehere are messages help. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
My iPhone keeps searching for signal - I have reset many
My iPhone keeps searching for signal - I have reset many times with no change … read more
Harry
Harry
1,407 satisfied customers
My 77 year old mom did a update on her phone. Then needed a
Hi. My 77 year old mom did a update on her phone. Then needed a password ***** open. Tried too many passwords and it deactivated her phone. Got a reset done. Trying to deactivate for her but it asks f… read more
John T. F.
John T. F.
Apple Consultant
3,470 satisfied customers
Need to change information. Grandson put his inform. In and
Need to change information. Grandson put his inform. In and I need to change to mine … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
My phone won't stop ringing!!! I don't know Apple 7, bear
About 10 minutes. My grandson called me and I couldn't answer or turn it off. I tried turning the phone off but to no avait. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Still trying to open account put new password in and
Still trying to open account put new password ***** and security questions but won't accept the last security codes keeps sending a new one thanks! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I am devastated!!!!! I lost my Iphone 6 yesterday and have
I am devastated!!!!! I lost my Iphone 6 yesterday and have traced my steps and cant locate it. It evidently is dead as I have tried everything to find it. … read more
Harry
Harry
1,407 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x