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My phone is asking for password and cannot rember and when…

Customer Question
My phone is asking...

My phone is asking for password ***** cannot rember and when it sends reset code it wasnts to use old phone number

Technician's Assistant: When were you last able to use your phone?

Last night

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ok

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Tried factory reset but again do not remember pass word when asked

Submitted: 3 months ago.Category: Smartphones
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Answered in 4 hours by:
3/19/2018
Technician: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Technician: John T. F., Apple Consultant replied 3 months ago

What is the make and model of your phone?

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