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My phone wanted to do in update. It resulted in demanding a…

Customer Question
My phone wanted to...

My phone wanted to do in update. It resulted in demanding a fingerprint or password ***** use. I want that update removed. I cannot use my phone at all

Technician's Assistant: When were you last able to use your phone?

It was perfectly fine til I just did the update. Remove the update requiring a fingerprint or password, please

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

And how am I supposed to get to that when the phone is demanding a security "step" first.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Don't think so. I just want this security step removed from my phone

Submitted: 3 months ago.Category: Smartphones
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Answered in 4 hours by:
3/18/2018
Technician: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Technician: John T. F., Apple Consultant replied 3 months ago

What is the make and model of your phone please?

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