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My text messages do not send, I get message send failure…

Customer Question
My text messages do not...
My text messages do not send, I get message send failure.
Submitted: 4 months ago.Category: Smartphones
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Answered in 7 hours by:
3/19/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
please answer. Steven
Technician: Harry, IT replied 3 months ago

Hi Steven,

What is the make/model of the phone? Who is your carrier? Are you able to receive texts?

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Customer reply replied 3 months ago
iPhone 8, AT&T I receive texts and I can send some.
Technician: Harry, IT replied 3 months ago

Do you have the issue after restarting your phone?

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Customer reply replied 3 months ago
I will try that, Steven
Technician: Harry, IT replied 3 months ago

Thank you -- let me know.

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Customer reply replied 3 months ago
I did turn the phone off and back on. I can still not reliably send text messages to others.
Technician: Harry, IT replied 3 months ago

How is your signal? It could be a bad signal not allowing the texts to go through.

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Customer reply replied 3 months ago
There is nothing wrong with the signal. I am in the middle of Houston and the phone gets a fine signal.
If you do not know anything about this problem, please pass it to someone who does.
Technician: Harry, IT replied 3 months ago

OK

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