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It’s not my computer it’s my IPhone. Can’t not remember my…

Customer Question
It’s not my computer...

It’s not my computer it’s my IPhone. Can’t not remember my password ***** old email on my android phone. How can I retrieve passeword and open my old account?

Technician's Assistant: When did you last change your password ***** Apple ID?

I received the new phone about 2 weeks agp

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but I am not having much success

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The old email was***@******.***

Submitted: 4 months ago.Category: Smartphones
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 hours by:
3/18/2018
Technician: Michelle-Mod, Moderator replied 4 months ago
Michelle-Mod
Michelle-Mod, Moderator
Category: Smartphones
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Continue please
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Technician: Harry, IT replied 4 months ago

Have you tried resetting it online?

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
At the present time Iam unable to pay to call
Technician: Harry, IT replied 3 months ago

Have you tried resetting it online?

Ask Your Own Smartphones Question
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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