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My granddaughter's new iPhone 7 plus has an activation lock.

Customer Question
My granddaughter's new iPhone...

My granddaughter's new iPhone 7 plus has an activation lock

Technician's Assistant: When did you last change your password ***** Apple ID?

She forgot her password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but it ask for pass word and she does not remember it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to get her phone going

Submitted: 4 months ago.Category: Smartphones
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Answered in 5 hours by:
3/18/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,640
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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