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I forgot my password on my iPhone 7. On tusday. No I didn't…

Customer Question
I forgot my password...

I forgot my password ***** my iPhone 7

Technician's Assistant: When did you last change your password ***** Apple ID?

On tusday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didn't try that yet

Submitted: 4 months ago.Category: Smartphones
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Answered in 58 minutes by:
3/17/2018
Technician: Kraig, Engineer replied 4 months ago
Kraig
Kraig, Engineer
Category: Smartphones
Satisfied Customers: 602
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm Kraig. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Technician: Kraig, Engineer replied 4 months ago

In order to regain access to your iPhone 7, you'll need to erase your device, which deletes all of your data and settings.

There are two ways in which this can be accomplished - If you've synced with iTunes, use iTunes. If you can't sync or connect with iTunes, use recovery mode.

Here are the steps for each type of recovery. Choose the one that applies to your situation.

Erase your device with iTunes to remove your passcode

If you've synced your device with iTunes, you can restore your device. This will erase the device and its passcode.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. After the sync and backup have finished, click Restore [your device].
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

Erase your device with recovery mode to remove your passcode

If you've never synced with iTunes, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update, choose Restore. iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.

I hope that my answer has been helpful. If so, please select 3, 4, or 5 stars and click the Submit button so that I can be paid for helping you because we do not get paid automatically.
Thanks for using JustAnswer and have a lovely day.

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Technician: Kraig, Engineer replied 3 months ago

Hi.
I have not heard back from you and was wondering if I was able to successfully assist you.
If so, please remember to rate my answer (if you are unsure how to do that, please click here for instructions).
Enjoy the rest of your evening.

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Kraig, Engineer
Category: Smartphones
Satisfied Customers: 602
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Experience: Broadcast Engineer for over 7 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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