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Apple support told me to go to store in freehold nj. its a…

Customer Question
Apple support told me...

Apple support told me to go to store in freehold nj. its a hardware problem. need to make appointment

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Trying to use facetime. on phone yesterday 2 hrs and they called this morning. said hardware problem. where do I make appointment?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I did that. twice. we did everything

Submitted: 4 months ago.Category: Smartphones
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Answered in 1 hour by:
3/17/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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