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I have a 12yr old who has forgotten his password/number on…

Customer Question
Hi, I have a...

Hi, I have a 12yr old who has forgotten his password/number on his mobile phone. It is four digits containing ones and sevens, that's all he remembers. How do we solve the issue to be able to use the phone again?

Technician's Assistant: When were you last able to use your phone?

Approximately an hour ago.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Can an expert do that if it is a prepaid?

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

That's all thank you.

Submitted: 5 months ago.Category: Smartphones
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Answered in 5 hours by:
3/17/2018
Technician: Samuel White, Tech Expert replied 5 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 530
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. What kind of phone is it that we are working with.

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