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I’m having a terrible time trying to get a new password.

Customer Question
I’m having a terrible...

I’m having a terrible time trying to get a new password. I’ve tried numerous times .

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an iphone8p

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Its been 3days. I’ve tried security questions 3 or 4 times I’ve tried getting into Setting from phone instructions I just started when I wanted music app for apple.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No??? I’m

Submitted: 4 months ago.Category: Smartphones
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Answered in 2 hours by:
3/16/2018
Technician: Samuel White, Tech Expert replied 4 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

Did you use the online reset tool from Apple? https://iforgot.apple.com/password/verify/appleid

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Technician: Samuel White, Tech Expert replied 4 months ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Category: Smartphones
Satisfied Customers: 512
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Experience: Verizon Tech Manager multi-unit

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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