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Im trying to recover my apple id password ive been waiting…

Customer Question
Hi! im trying to...

Hi! im trying to recover my apple id password ***** been waiting over a mouth. now its trying to make me do the process allover again. can you help me unlock my iphone 7plus?

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It made me go through recovery process

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Smartphones
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Answered in 2 hours by:
3/16/2018
Technician: Samuel White, Tech Expert replied 3 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 487
Experience: Verizon Tech Manager multi-unit
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach Apple support. We here can only walk you through the processes provided by Apple (1-***-***-****) you will have to call them directly to have them open a case or ticket for you. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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