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Had to replace it with a new one and trying to remove the…

Customer Question
Had to replace it...

Had to replace it with a new one and trying to remove the old phone from my account but my son is saying he don't have an apple id and password

Technician's Assistant: What Operating System (OS) are you running on your Apple device?

Not sure the phone belong to my son

Technician's Assistant: Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?

Its a iPhone Se

Submitted: 4 months ago.Category: Smartphones
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Answered in 4 hours by:
3/16/2018
Technician: Joel Kalman, Electrical Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,028
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Electrical Engineer replied 4 months ago

What are the models of the old and new iPhones? Who is your wireless carrier?

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Technician: Joel Kalman, Electrical Engineer replied 4 months ago

I recommend that you call Customer Service at your wireless carrier to remove the old iPhone from your account. Then you can register your new iPhone by creating a new Apple ID for it.

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Technician: Joel Kalman, Electrical Engineer replied 4 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Category: Smartphones
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