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TO UNLOCK MY IPHONE. The battery when dead and after

Customer Question
I'm TRYING TO UNLOCK...

I'm TRYING TO UNLOCK MY IPHONE. The battery when dead and after charging it I can not activate it

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but apparently I do not have the correct password

Submitted: 4 months ago.Category: Smartphones
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Answered in 2 hours by:
3/16/2018
Technician: Joel Kalman, Electrical Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,014
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Electrical Engineer replied 4 months ago

Are you sure that the battery has a full charge? Lithium-ion batteries resist charging after a deep discharge. If you are actually able to power your iphone on but cannot activate it, has it been activated before?

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Technician: Joel Kalman, Electrical Engineer replied 3 months ago

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

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