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You are always very helpful... so here we go.... I can not
Hello! You are always very helpful... so here we go.... I can not remember the passcode for my Apple ID I know my username and password, but it asks for a passcode (numbers) I can't remember, and I do… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My code will not allow me to call. When I punch the code in,
My code will not allow me to call. When I punch the code in, it does not appear. This is my only telephone accessable. … read more
Samuel White
Samuel White
Tech Expert
608 satisfied customers
Can my ex husbands new wife hack my I phone without having
Can my ex husbands new wife hack my I phone without having physical access to it? I feel like she is stalking me. She is very tech savvy… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Can't get into y iPhone 7 plus. passcode doesn't work they
can't get into y iPhone 7 plus. passcode doesn't work they gave me a new password ***** 26013755 that's too many digits for a passcode … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
59 satisfied customers
I am unable to get past my pass code to get into the phone
I am unable to get past my pass code to get into the phone it is a refurbished i phone 5 … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
Friend gave me i phone 5 . but its locked. she got it from
friend gave me i phone 5 . but its locked. she got it from her niece who said its her sister. but she dropped it . tlc card an face broken. i got it repaired but then found out it was locked to apple … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
My iPhone 5s is giving me an error message when my sister tries
My iPhone 5s is giving me an error message when my sister tries to Skype me. She says her call attempts are going straight into my voicemail.… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have an Apple I-Phone 3 and I cannot retrieve my voice messages.
I have an Apple I-Phone 3 and I cannot retrieve my voice messages. I might be able to retrieve if I knew how to set up a pass-code. At the top of the voice-mail page a message appears "Mail Not Availa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
I need to turn OFF my daughters i-phone access to the internet
I need to turn OFF my daughters' i-phone access to the internet between the hours of 8 pm and 8 am. Can you tell me how to do this so that both wifi and 4g are disabled. Seems to be two points of acce… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
her friend who was drunk typed in the wrong passcode and locked
her friend who was drunk typed in the wrong passcode and locked out the phone, little sister who was also drunk compounded the error by entering the wrong code also. would really like to access the ph… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I want to bypass the password XXXXX my daughters phone to view
I want to bypass the password XXXXX my daughter's phone to view text messages. Is there any way to do that?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My daughter has a passcode on her iphone. She has gotten herself
My daughter has a passcode on her iphone. She has gotten herself into a lot of trouble and I need to be able to see the messages in her phone. She will not give me the passcode. Is there any way I can… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
ok, this is a question regarding Verizon (and other companies,
ok, this is a question regarding Verizon (and other companies, probably) and 4G services/smartphones. I have been a customer of verizon for years...now, all of a sudden, they have changed all their pl… read more
josephwkeene
josephwkeene
Sales and Customer Support
High School or GED
19 satisfied customers
with the iPhone on but locked, I still can receive incoming
with the iPhone on but locked, I still can receive incoming calls, right? The problem I am having is what users call "butt calls." The iPhone is locked and in my pocket, and I bend or assume a positio… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor's Degree
395 satisfied customers
My iphone has been taken over by siri. She says out loud
my iphone has been taken over by siri. She says out loud every button I push and when I try to enter my passcode, she just repeats the numbers and I cannot get into my phone.… read more
authentech
authentech
626 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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