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My verizon phone is not accepting vm all of a sudden, i have…

Customer Question
My verizon phone is...

My verizon phone is not accepting vm all of a sudden, i have been missing many voicemails-one from a doctor's office-not a pleasant experience. called Verizon for tech support but my Apple ID did not work. Would you be able to help me?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPhone 8plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has been going on for over a week. sometimes someone will call and it looks like a missed call and then 4-5 hours later the voice mail will come thru. I have totally turned my phone off and I just got off the phone with Verizon & they did everything on their end and said to call you, my Apple ID is supposedly incorrect. I thought i was using the correct one.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that i am aware of at this time- have had the phone for at least 4 months, now my neighbor just came over and told me he has been trying to call me for at least the last 3 hours and i have not received one of his calls! HELP

Submitted: 5 months ago.Category: Smartphones
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Answered in 6 hours by:
3/16/2018
Technician: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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