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My son gave me his iPhone 5 when he upgraded. I am 71 years
My son gave me his iPhone 5 when he upgraded. I am 71 years old and really not too computer literate. I am unable to update my phone because I do not have a password ***** the icloud account that was … read more
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Samuel White
Owner and Expert Tech
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I just purchase a new iphone7, but i forgot my password, and
I just purchase a new iphone7, but i forgot my password, and i was unable to transport from my old phone. Can you help me? … read more
Karthik
Karthik
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Bachelor of Engineering
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It's my iPhone 7 Plus it said my google account was locked
It's my iPhone 7 Plus it said my google account was locked due to illegal activity what do I do? … read more
Karthik
Karthik
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Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
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Help !! Got stuck trying to enter a new password for the
Help !! Got stuck trying to enter a new password ***** the cloud and the App Store........went thru the “recovery” steps to where I entered my credit card #***** etc.....now what ? Haven't gotten any … read more
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Karthik
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I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
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I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
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Not my computer, it's my phone. I had an update on my phone,
not my computer, it's my phone. I had an update on my phone, I forgot my password, so I tried the 12 times, and my phone has been taken back to a status with none of my information on it. I have tried… read more
Joel Kalman
Joel Kalman
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Activation Lock iphone Forgot apple password. Cant remember.
computer reset Called on phone Visited apple and verizon store … read more
Josh
Josh
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I no longer have a Verizon account but my phone has started
I no longer have a Verizon account but my phone has started giving me annoying messages like "Sign in to ITunes store, enter password ***** Apple ID for***@******.***" and "Cannot connect to ITunes St… read more
Justin Johnson
Justin Johnson
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I had requested a recovery on Friday Jan. 6th because my son
I had requested a recovery on Friday Jan. 6th because my son inactivated my iphone 6 plus. I still have not heard back as far as it being completed. I need to have my Apple ID password ***** and then … read more
Josh
Josh
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Second opinion] - i have an iPhone 6 plus and it has locked
Second opinion] - i have an iPhone 6 plus and it has locked me out of any access and is asking for my Apple ID and my iCloud password. typed in both and it continues to tell me they are wrong … read more
Viet - Printer Tech
Viet - Printer Tech
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Ican not remember my password to signon to my iphone after
Ican not remember my password ***** signon to my iphone after updates Iwent thru the cloud security to be told to do over due to problems with server I can not do anything to get my password… read more
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Ashik, I have backed up my iPhone to iCloud. However, when I
Hi Ashik, I have backed up my iPhone to iCloud. However, when I sign into iCloud on my PC (Window 7 if this matters) it only show contacts and notes from 2014 and I can't see any photos. I'd appreciat… read more
Vinod Menon
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In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era.
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era. I don't use that eMail and haven't for many, many years -- I don't remember the password. I am currently setting up my brand new iPhone 6… read more
Randy***** CellTech
Randy***** CellTech
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I keep getting interrupted with icloud on my cell phone. I
I keep getting interrupted with icloud on my cell phone. I would like to know how to get rid of Icloud.… read more
Michelle
Michelle
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Bachelor's Degree
1,938 satisfied customers
I got an iPhone and erase ever thing and now that it started
I got an iPhone and erase ever thing and now that it started over it as me for the iCloud login and the person can't remember the id and he can't remember her alternate email address… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,842 satisfied customers
I just purchased iPhone 5 > My 4S was backed up in the cloud.
I just purchased iPhone 5 > My 4S was backed up in the cloud. We share an apple ID . The contacts that populated my new phone are from my daughter's phone. Do we need separate i Cloud id's ? Can we… read more
Ashik
Ashik
Master's Degree
1,097 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

382 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

3,842 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

80 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

79 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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