Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Is there a way to retrieve text messages from a certain

Customer Question
Is there a way...

Is there a way to retrieve text messages from a certain phone number

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It was an iPhone.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It's not my iPhone. My son in law had an iPhone and I would like to retrieve texts of our conversations. Once he got rid of his iPhone the texts disappeared

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No. I just wanted to know if there's a way to retrieve texts

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 11 minutes by:
3/15/2018
Technician: Richard, Smartphone Specialist replied 4 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,275
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean from someone elses phone ? That is not in your possession?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
They were conversations between the two of us. We both had iPhones. Once he got another phone all of the texts disaappeared. There is a custody case so I want to retrieve the conversations we had
Technician: Richard, Smartphone Specialist replied 4 months ago

Ok, the messages are stored on the phone itself which is why you lost them when it changed.

Do you still have access to the actual phone?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
No I can’t talk. I just want to know if it’s possible to retrieve texts. Would they be in the cloud back up
Technician: Richard, Smartphone Specialist replied 4 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

I will repeat my last message to you

the messages are stored on the phone itself which is why you lost them when it changed.

Do you still have access to the actual phone?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I don’t have his phone but I have my phone. I have both phone numbers if that helps
Technician: Richard, Smartphone Specialist replied 4 months ago

Ok it will not be possible sorry, the only way you would get the messages is directly from the phone, these are not in the cloud (it is different to emails and contacts ect).

You can only get them with physical access to the phone sorry

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Would they be stored in my phone
Technician: Richard, Smartphone Specialist replied 4 months ago

No, only on the phone they are received on

Ask Your Own Smartphones Question
Technician: Richard, Smartphone Specialist replied 4 months ago

If you would like any additional information or assistance, please do not hesitate to let me know.

And thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: Extensive Smartphone Issue Resolvement

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I can't send text messages with photos. Iphone 7+ I' m old
My son got me a new phone for Christmas and I haven't been able to send photos since I got the new Phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I would like information on what I must do to (a) make
I would like information on what I must do to (a) make certain that information that would identify the exact location of my cell phones when they made or received calls or sent or received text messa… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have been trying a week to reach an iphone number and it
I have been trying a week to reach an iphone number and it goes directly to voicemail. I did *67 and the number I have been trying to reach. The person I needed to speak with answered the phone. Has m… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,275 satisfied customers
My son in law gave me an iPhone 5 which has been unlocked
My son in law gave me an iPhone 5 which has been unlocked from Tesco mobile. I have put a spanish simcard in it. But when someone phones me in spain it also rings on his iPhone and his phone then auto… read more
Harry
Harry
2,052 satisfied customers
My apple iPhone can ring my sons phone 0064and also send
My apple iPhone can ring my sons phone 0064(###) ###-####and also send photos but I cannot send text messages - he's had his checked out and is okay I can receive his text … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
A stalker has been harassing via text, and finding out
A stalker has been harassing via text, and finding out things that were only through text. So it seems they could read my texts to others. A friend told me that they may have spoofed/cloned my phone. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My son-in-law has an iPhone6, with AT&T, and wants to
My son-in-law has an iPhone6, with AT&T, and wants to upgrade to iPhone 6S. I want to give him the Christmas gift of the costs of doing this. Question is: is there such a thing as an Apple gift card f… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an iPhone and a mini pad. My problem is that just
I have an iPhone and a mini pad. My problem is that just recently I was texting a friend and others, and all of a sudden one contact no longer receives my messages. I receive his and communications wi… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
When texting certain numbers I get the following error
When texting certain numbers I get the following error message: (x) (xxx) xxx-xx. Please help.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Is it possible to check on my husband phone activities
Is it possible to check on my husband phone activities without physically handling the phone… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
The question is in reference for iphone 4s which I purchased
The question is in reference for iphone 4s which I purchased from Apple store UNBLOCKED over the phone and picked up at the Willobrook store in Wayne: I TOOK THE PHONE IN 2012 TO SPAIN (BARCELONA) AND… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Im using wonder ware to find deleted messages on my iPhone
I'm using wonder ware to find deleted messages on my iPhone 5, how come i can only recover the iMessages on one conversation and not the texts.. Im saying for one person because i didn't check the oth… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an iphone 4 and 5 and have been messaging a mate on
I have an iphone 4 and 5 and have been messaging a mate on his work phone. He is now moving jobs and has to give back the phone. Are our text messages and photos shared stored on the SIM of the phone?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I have just purchased a new iphone: 5C and need to know why
I have just purchased a new iphone: 5C and need to know why texts to my son's galaxy samsung fail? He is the only one with whom I've experienced trouble: the "text failed" message appears on my phone;… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,275 satisfied customers
we have an iphone 5 son has a iphone 4. we want to recieve
we have an iphone 5 son has a iphone 4. we want to recieve any text messages he receives but not have him receive ours,we are on the same account and he had an iphone 3 until just recently and we had … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
How do I block someone who is sending me text messages through
How do I block someone who is sending me text messages through my google account to my iphone 4s?… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,275 satisfied customers
I have an iphone 4 and my son had downloaded a game yesterday
I have an iphone 4 and my son had downloaded a game yesterday & was playing it. Since then my husband is receiving a copy of my texts. I do not want my texts going to anyone but me - but I cannot figu… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,275 satisfied customers
I recently updated and synced my iPhone, my sons iPhone and
I recently updated and synced my iPhone, my son's iPhone and my computer. Since doing this everytime I get an iMessage on my phone, my son also gets that same message on his iPhone 4. Is there a way t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x