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Phone disabled need to connect to iTunes or something but i…

Customer Question
Phone disabled need to...

Phone disabled need to connect to iTunes or something but i don't know anything about iPhones...It belongs to my daughter..

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

5 i think

Technician's Assistant: When did you last reboot?

On last evening

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Smartphones
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Answered in 5 minutes by:
3/15/2018
Technician: Richard, Smartphone Specialist replied 3 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 46,460
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you have a windows or mac computer available there?

Please let me know

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Technician: Richard, Smartphone Specialist replied 3 months ago

Thank you

Do you already have iTunes installed on it?

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Technician: Karthik Nagarajan,
 replied 3 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 500
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello, I'm Karthik and I'm happy to assist you with your question today. I'm very sorry it took so long for an Expert to get back to you, I've only just come online and saw your question now.

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Technician: Karthik Nagarajan,
 replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPhone.

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