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Sorry, it is my phone.... Galaxy J36 v. Reset many times,

Customer Question
Sorry, it is my...

Sorry, it is my phone....

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Galaxy J36 v

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Reset many times, keeps saying it needs a password, then it says i am not on it.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

??

Submitted: 5 months ago.Category: Smartphones
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Customer reply replied 5 months ago
my niece 2, got the phone now I can't get into it and it does not recognize me as a google owner on the phone and I can't get back into the phone...
Customer reply replied 5 months ago
sorry, i have been trying since yesterday and it is the phone i got my brother 1 yr ago and he can't see. I own the account and set it up origionally.
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
is someone there? I need to know so I can move on, i think this was a mistake??
Answered in 3 hours by:
3/14/2018
Technician: Joel Kalman, Electrical Engineer replied 5 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,061
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Electrical Engineer replied 5 months ago

If you set up the smartphone for your brother, you should know what gmail address you used. The original gmail address is stored on the Google registration servers and cannot be changed. What is the email or gmail address?

Ask Your Own Smartphones Question
Technician: Joel Kalman, Electrical Engineer replied 5 months ago

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

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