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Disappeared. Google. Iphone. I don’t know. Last night reset…

Disappeared Technician's Assistant: Who...

Disappeared

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Google

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Iphone

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don’t know

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Last night reset password

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Customer reply replied 5 months ago
I was told wait time about 8 min it’s been about an hour
Answered in 1 hour by:
3/13/2018
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 531
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. So all the mail within Gmail is gone as of last night?

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If you are using the Apple Mail app, go to Settings/Mail,contacts,calendars and tap on the gmail account. You need to change the password ***** for incoming and outgoing mail settings. Or, if it's easier, delete the account and add it back.

Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 531
Experience: Verizon Tech Manager multi-unit
Verified
Samuel White and 87 other Smartphones Specialists are ready to help you
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Phone call session started

Please test the email and reply to me here.

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Any luck?

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Customer reply replied 5 months ago
Ask me to secure my acct then when I finish it goes to my g mail acct butstill nothing
Customer reply replied 5 months ago
now what do I do

Ok we are going to uninstall the gmail app from your phone. Do to this gently tap and hold the gmail app picture for about 2 seconds until the icon wiggles. An X will also appear next to the gmail picture. Tap the X on the app to uninstall.

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Customer reply replied 5 months ago
Ok done

Now we go back to Settings

tap on Accounts & Passwords and tap Add Account.

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Customer reply replied 5 months ago
Do I put in a new email

Yes tap gmail and see if it allows you to enter the username and password *****

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Customer reply replied 5 months ago
Set up acct then it says I already have an acct do I click that or click continue with new acct

No please go to your home screen and select mail.

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Customer reply replied 5 months ago
Tells me to set up my goggle acct

Can you set it up?

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Customer reply replied 5 months ago
Sorry says sign in with your google acct

Does it let you put your username and password *****?

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Customer reply replied 5 months ago
I think I did it let me ck
Customer reply replied 5 months ago
I go through mail instead of gmail
Customer reply replied 5 months ago
I think I got it thank u so much for your help and putting up with me

From now on yes that is the way to get it!!

You are welcome it was a pleasure!

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Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 531
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Experience: Verizon Tech Manager multi-unit

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