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Last upgrade on my iphone8 blacked out the camera on my

Customer Question
Last upgrade on my...

Last upgrade on my iphone8 blacked out the camera on my iphone

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

There is no back up of my phone

Submitted: 4 months ago.Category: Smartphones
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Answered in 1 hour by:
3/13/2018
Technician: Samuel White, Tech Expert replied 4 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I would advise setting up an iCloud account to back up the device. Once a back up is complete I would factory reset the device to clear out any software issue the update caused. Once reset you can restore the device from an iCloud back up during the setup process.

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Customer reply replied 4 months ago
Thank you
Technician: Samuel White, Tech Expert replied 4 months ago

Absolutely!

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Customer reply replied 4 months ago
I’m going to an Apple Store. Problem is with camera. Thanks anyway
Technician: Samuel White, Tech Expert replied 4 months ago

Ok, no problem they will probably have to reset for troubleshooting and warranty reasons but it is worth the trip. Have a good day. I am here if you need me!

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Technician: Samuel White, Tech Expert replied 4 months ago

How did everything turn out for you?

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