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I put in a passcode using 2 letters and 4 numbers with Touch
I put in a passcode using 2 letters and 4 numbers with Touch ID on the iPhone my daughter gave me. Forgot to change passcode keyboard. Can not get in because of the double keypad. Is there a way to ge… read more
Samuel White
Samuel White
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My iphone was a gift without a password. Can you help me get
My iphone was a gift without a password. Can you help me get one? … read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
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My iPhone is locked and is asking for a 6 digit password. I
My iPhone is locked and is asking for a 6 digit password. I have never used a password ***** my phone. It doesn't give an alternative to retrieve a new password. How to I unlock? … read more
Expert-Repair
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Vocational, Technical or Trade Scho
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I upgraded to an 8 yesterday. Last night I set my lock on my
Thank you. I upgraded to an 8 yesterday. Last night I set my lock on my computer, not finger print, but regular ID. I guess I entered it wrong. I cannot open my iphone today. So how can I get back int… read more
Samuel White
Samuel White
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You are always very helpful... so here we go.... I can not
Hello! You are always very helpful... so here we go.... I can not remember the passcode for my Apple ID I know my username and password, but it asks for a passcode (numbers) I can't remember, and I do… read more
Ashik
Ashik
Master's Degree
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My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
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I can't remember the passcode to get into my i phone 10,
I can't remember the passcode to get into my i phone 10 … read more
Karthik
Karthik
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Bachelor of Engineering
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I have my iPhone ID, my password, my sign on passcode when I
I have my iPhone ID, my password, my sign on passcode when I do not use my right thumb. Recently, we have an electrical fire at my home and my iPhone was being charged at the time. I re-entered my hom… read more
Harry
Harry
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Disabled iphone due to forgotten passcode, I was required to
I was required to give a passcode after overnight request to get extra implemented service . … read more
Karthik
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I changed my iphone password and forgot the exact passcode.
I changed my iphone password ***** forgot the exact passcode. After several failed attempts my phone is disabled and my thumbprint wont give me access. Options? … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I can't get into my phone because it asks for a password.
I can't get into my phone because it asks for a password. The passwords I have are too long to fit in the space provided. … read more
Justin Johnson
Justin Johnson
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Was setting up iOS 11.2.5 on iPhone plus reset my apple
was setting up iOS 11.2.5 on iPhone plus reset my apple password ***** not will not let me get into my phone.Says passcode is required to entable touch id and it only shows numbers and my password ***… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
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I want to disable the need for a passcode on my I phone. I
I want to disable the need for a passcode on my I phone … read more
Karthik
Karthik
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Apple i phone 4 Still works well but problem when I try to
Apple i phone 4 Still works well but problem when I try to answer incoming call - I have to put in password ***** By this time, the caller has gone. Can I leave out the need for a password? … read more
Harry
Harry
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I put my fingerprint in it and now it won't allow me access
I put my fingerprint in it and now it won't allow me access - says it doesn't recognize my fingerprint and I need to enter my passcode. I entered the verif. code sent to me when I put my fingerprint i… read more
John T. F.
John T. F.
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Keep getting message on my iPhone to enter password.
Keep getting message on my iPhone to enter password. Apparently I don't have correct password. Phone says because I am logged onto iCloud I can reset by entering my passcode. Problem is that the passc… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Phone will not recognise passcode. There is a darkened
Phone will not recognise passcode. There is a darkened border around top quarter of screen & no numbers appear in the passcode circles. Also Phone does ring but cannot accept caller. Unable to use pow… read more
Ashik
Ashik
Master's Degree
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Have iPhone 5s. It's screened locked and have no idea what
Have iPhone 5s. It's screened locked and have no idea what passcode is. Is there a way to download our photos to a computer before doing a complete restore?… read more
D.Sandlin
D.Sandlin
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nalosin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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