Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have recently taken over my wife's iphone and it still has…

Customer Question
I have recently taken...

I have recently taken over my wife's iphone and it still has her id and phone # and I want to make this mine. How do I do this?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Iphone 6 I think.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I got this several months ago and don't know what to do. When I go into icloud it shows her name, email address and phone #.

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 4 hours by:
3/12/2018
Technician: ElectronicsPete, Engineer replied 4 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,341
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Smartphones Question
Technician: ElectronicsPete, Engineer replied 4 months ago

To change the phone over to your account,

  1. Go to Settings.
  2. Tap the Apple ID banner at the top of the screen.
  3. Scroll to the bottom and tap Sign Out.
  4. Enter your own username and password ***** your Apple ID and sign in.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ElectronicsPete Your Own Question
ElectronicsPete
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,341
20,341 Satisfied Customers
Experience: Electronic Engineer

ElectronicsPete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Need to separate icloud iphones with same account so my
need to separate icloud iphones with same account so my wifes texts don't appear on the imac computer screen … read more
Harry
Harry
2,046 satisfied customers
My iphone shows a defunct id. how do I get it to show the
My iphone shows a defunct id. how do I get it to show the right id? … read more
Harry
Harry
2,046 satisfied customers
Am trying to download photos from my wifes iPhone6 to her
Am trying to download photos from my wifes iPhone6 to her computer. windows explorer only shows 102 Apple which has very few recent photos in it.The phone shows many older photos so there must be a 10… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I have a question regarding my iphone and Mac desk top. I am
.I have a question regarding my iphone and Mac desk top. I am using OS X El Capitan. I currently have iphoto 1.5. I am trying to download the iphoto update (to 9.6.1) but when i do the error comes up … read more
Harry
Harry
2,046 satisfied customers
My wife got a new iphone and i took her old iphone. i
My wife got a new iphone and i took her old iphone. i changed the email address an password ***** the phone is still in her name how do i change it?? … read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
Help with shared info on phones. I have the iPhone X and
help with shared info on phones JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I have the iPhone X and gave my wife my iPhone 6S JA: How long has this… read more
Michael T
Michael T
73 satisfied customers
I mistakenly deleted an iphone that was under my iphoneID
I mistakenly deleted an iphone that was under my iphoneID settings and it was my wife's. Now it is not working, how can I get it back? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Why do missed calls on my iPhone show up on my wife's
Why do missed calls on my iPhone show up on my wife's cellphone & how do I stop that? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife probably had her iphone 5 I think (4/2013 model)
Good evening, my wife probably had her iphone 5 I think (4/2013 model) cell phone stolen in Myrtle Beach a few hours ago and we have done as much as we can to deactivate it. However I noticed going to… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My husbands turned off his phone and i think he some how
My husbands turned off his phone and i think he some how deleted everything. I don't know his apple ID or password ***** I can't access it through his phone" I have his phone plugged into my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My wife broke her phone. I bought a new one, and am using
My wife broke her phone. I bought a new one, and am using the same sim card. Was told that I need to use iCloud to get her contacts and photos on new phone. Can't find her iCloud email address...I don… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My wife's IPhone 5C had the wrong Apple ID used to set up
My wife's IPhone 5C had the wrong Apple ID used to set up her ICloud. I have been trying to find a way to get in to the ICloud and change it to the correct Apple ID but not making much head way.… read more
Expert
Expert
Master of Education
32 satisfied customers
Have iPhone 5s. It's screened locked and have no idea what
Have iPhone 5s. It's screened locked and have no idea what passcode is. Is there a way to download our photos to a computer before doing a complete restore?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era.
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era. I don't use that eMail and haven't for many, many years -- I don't remember the password. I am currently setting up my brand new iPhone 6… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
When my neighbor got her a iPhone I helped her out using my
When my neighbor got her a iPhone I helped her out using my iTunes account and cloud to start using apps and stuff. She is on her own iTunes account and iCloud account now but every I update my operat… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Here it goes, my wife has her own apple ID and password. She
Here it goes, my wife has her own apple ID and password. She gave both to me a while back. I think she is cheating on me and would like to see her imessages without her knowing. Is this possible? Mayb… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I was trying to retrieve a couple of photos taken on my husbands
I was trying to retrieve a couple of photos taken on my husband's IPhone on my laptop and I inadvertently (through ITunes) have replaced all the data from my IPhone on to his!! Disaster! Is there any … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I upgraded my operating system to 5.0.1 just over a week ago
I upgraded my operating system to 5.0.1 just over a week ago and in the last day or two on the header of my contacts the + is no longer shown. I can not add a new contact. I did a two button reboot an… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x