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I attempted to install the OS12.1 on my Iphone 6S and it
my name is***** attempted to install the OS12.1 on my Iphone 6S and it locked up my phone. My phone now says its disabled for the 1 min, then 5 min, and now 15 minutes. When I attempt to put in the password, it does not select the numbers I have choosen. I am now with out a working phone. HELP Please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,000 satisfied customers
Cannot remember my passcode to my iphone. Do not remember i
cannot remember my passcode to my iphone JA: When did you last change your password ***** Apple ID? Customer: do not remember i think maybe sometime last year JA: Did you try resetting through Apple's… read more
Eric
Eric
Software Developer
Associate Degree
1,523 satisfied customers
Iphone is disabled. Os12. Started today. my fault. i had a
started today. my fault. i had a working passcode of 401456 which i had to enter prior to making a call. i entered settings and checked chanhe passcode. entered 229465 and ok went back yo use phone and it didnt accept new or old passcode then locked me out with noyr phone is disabled. contact itunes. … read more
Harry
Harry
2,390 satisfied customers
It is disabled. Iphone 6. I tried to recover beause i forgot
i tried to recover beause i forgot the pass code, but I cannot get the itues app on the computer … read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
My phone is locked and I forgot my passcode. always used my
my phone is locked and I forgot my passcode. always used my thumb print … read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
319 satisfied customers
My I Phone 'is disabled". I have no TMobile service in this
My I Phone 'is disabled" . I have no TMobile service in this remote area but have an auxillary phone (fliptop) with Verizon. (###) ###-#### I need to use the Wifi on my Internet line I just had it ins… read more
Harry
Harry
2,390 satisfied customers
How can I lock out someone that calls me every 5>10 minutes.
How can I lock out someone that calls me every 5>10 minutes. They are iYog, They tried this last year on my computer. They locked my computer. I had to send it to the factjory, , and they said the … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My son forgot his passcode and disabled his phone. The big
My son forgot his passcode and disabled his phone. The big issue was that he has a 2-factor authentication on it, but I managed to the verification code sent via phone call which worked. However, now … read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
Have an old Iphone 4 that I have not used in about 4 years.
Have an old Iphone 4 that I have not used in about 4 years. I have not updated the software on it, it says it has IOS 7.0.4problem :after i tried to turn on the iphone, it would not start. took it to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,000 satisfied customers
My phone behaves perfectly for all incoming calls. However,
My phone behaves perfectly for all incoming calls. However, in my building, the intercom is supposed to ring through to my phone for me to let someone in. Instead, that call is going straight to voice… read more
Nathan
Nathan
Bachelors of Science
25,429 satisfied customers
Iphone 4s, used just as camera, no service, displays "phone
iphone 4s, used just as camera, no service, displays "phone disabled, wait x minutes, up to 60. Correct passcode donesn"t work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,000 satisfied customers
It is an iphone 4. Can you help with it? The iphone has been
The iphone has been breaking down. I can't press buttons on the left side of the screen. I was trying to enter my password ***** eventually got the message iPhone is disabled connect to iTunes. … read more
Richard
Richard
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IT Manager, Consultant
6,000 satisfied customers
What will happen if I try a passcode to an iPhone 5s iOS 8.2/8.3
What will happen if I try a passcode to an iPhone 5s iOS 8.2/8.3 that has been restarted after the tenth try? It says try again after 15 minutes.....… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
319 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
How do I complete the restart on my iphone? The itunes download
How do I complete the restart on my iphone? The itunes download was complete and the message on my computer said Your device is ready to use. Device driver software installed successfully. But the com… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
I just bought a unlocked bionic. I currently have an unlocked
I just bought a unlocked bionic. I currently have an unlocked atrix with a straight talk sim card. When I put the card in the bionic, I get a message saying sim is from an unknown source. Straight tal… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Trying to get service on my Iphone. Itunes gives message "there
Trying to get service on my Iphone. Itunes gives message "there is no sim card installed in the iphone you are attempting to activate. The phone itself says, "Your iphone could not be activated becaus… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

319 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

90 satisfied customers

xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

80 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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