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My phone is locked. It doesn't recognize fingerprint and it…

Customer Question
My phone is locked...

My phone is locked. It doesn't recognize fingerprint and it says no to what I thought was my passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

Today and that's fine. I disabled the necessity to have both finger and passcode to open it and all day that was working just fine but it suddenly did this

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

I want to talk to mac expert

Submitted: 1 month ago.Category: Smartphones
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Answered in 9 hours by:
3/12/2018
Technician: Richard, Smartphone Specialist replied 1 month ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 44,564
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of the phone?

Please let me know

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 379
379 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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