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Forgot my password to unlock my phone. About a month ago
forgot my password ***** unlock my phone JA: When did you last change your password ***** Apple ID? Customer: about a month ago JA: Did you try resetting through Apple's online account reset tool? Cus… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have MS and my mind skipped and can't remember my log-in
I have MS and my mind skipped and can't remember my log-in password ***** my cell phone … read more
Samuel White
Samuel White
Owner and Expert Tech
284 satisfied customers
My iPhone is locked and is asking for a 6 digit password. I
My iPhone is locked and is asking for a 6 digit password. I have never used a password ***** my phone. It doesn't give an alternative to retrieve a new password. How to I unlock? … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Well i have talmed to Apple support before. I finally got
Second opinion] Well i have talmed to Apple support before. I finally got person i sent to to put newpassword ***** But it locked … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
WAS LOCKED OUT SO WENT TO ITUNES TO RESTORE. MY APPLE ID IS
WAS LOCKED OUT SO WENT TO ITUNES TO RESTORE. MY APPLE ID IS RIGHT BUT PASSWORD ***** WORKING … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I"m locked out don't have Apple ID or password for an iPhone
I"m locked out don't have Apple ID or password ***** an iPhone 6 was blocked 2 pos ago just updated to be able to unlock it and can't gat a tech on the phone to help me … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my password. IPhone. Not sure. It continues to
I forgot my password JA: What device or product does this involve? Customer: iPhone JA: What Operating System (OS) are you running on your iPhone? Customer: not sure JA: How long has this been going o… read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
Samuel White
Samuel White
Owner and Expert Tech
284 satisfied customers
MY PHONE SAY ACTIVION LOCKED. I FORGOT MY APPLE ID ,MY PHONE
HELLO MY PHONE SAY ACTIVION LOCKED JA: When did you last change your password ***** Apple ID? Customer: I FORGOT MY APPLE ID ,MY PHONE LOCKED JA: Did you try resetting through Apple's online account r… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iphone5c will not start up I can receive calls but can't
My iphone5c will not start up I can receive calls but can't call Message says connect to iTunes but that didn't work. It says my phone is disabled HELP! … read more
Harry
Harry
IT
2,908 satisfied customers
I forgot my password & have a new e mail address. 2 months.
I have had issue since I updated my 6 iPhone a month ago and can't get in without a password(which I have forgotten) the email wasn't working so changed it today, now I need a password… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
DeJaynes. I need to unlocked my phone. E-mail is. First time
I am Vicki DeJaynes. I need to unlocked my phone. E-mail is***@******.*** … read more
Samuel White
Samuel White
Owner and Expert Tech
284 satisfied customers
I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
73 satisfied customers
I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have iphone 5s with Activation lock and find original
Hello. I have iphone 5s with Activation lock and find original previous owner but he forgot apple ID and Password ***** he sale this device and buy another. This device he actvated 11.2013 and he forg… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My phone after updating was locked due to me not knowing my
My phone after updating was locked due to me not knowing my security questions nor my password, I also forgot my email password ***** am unable to retrieve a new password. I need to make an appointmen… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I am trying to unblock an iPhone 4 which has find my iPhone active and
I am trying to unblock an iPhone 4 which has find my iPhone active and of course we lost the password ***** the Apple ID. I am reading an answer to that question by yourself from 3 years ago.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My phone will not accept my new password. I have the changes
My phone will not accept my new password. I have the changes on my PC and iPad but it appears my phone is locked. I went thru the 2 step verification several times with no results… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

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Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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