Smartphones

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I can’t remember my password so can’t download apps don’t…

Customer Question
I can’t remember my...

I can’t remember my password ***** can’t download apps don’t know how to change

Technician's Assistant: What device or product does this involve?

IPHONE

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don’t know

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

A while months? I’m busy so forget to make apple store appt

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Tried looking at settings

Submitted: 4 months ago.Category: Smartphones
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Answered in 6 hours by:
3/11/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Technician: Harry, IT replied 4 months ago

Do you mean the Apple ID password?

Ask Your Own Smartphones Question
Technician: Harry, IT replied 4 months ago

Click here: https://iforgot.apple.com/password/verify/appleid

Fill out the form to reset

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Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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