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Turned on record and cannot get it off. I think it is iPhone…

Customer Question
Turned on record and...

Turned on record and cannot get it off

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I think it is iPhone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Have not downloaded 11.2.6

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes phone does not ring when you call it just goes click. Checked settings and cannot find anything

Submitted: 3 months ago.Category: Smartphones
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Answered in 4 minutes by:
3/10/2018
Technician: Ashik, Smartphone Tech replied 3 months ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,247
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First, we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Open Settings and make sure the Do Not Disturb is not turned on. Also, make sure the silent switch on the left side is not turned on.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

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Customer reply replied 3 months ago
This is husbands phone not the one I am typing on
Technician: Ashik, Smartphone Tech replied 3 months ago

Did you try the instructions on the phone?

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Technician: Ashik, Smartphone Tech replied 3 months ago

Is it still not ringing?

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Technician: Ashik, Smartphone Tech replied 3 months ago

Also, what about the recording? Is it still there after the reset?

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Customer reply replied 3 months ago
Let me try it
Customer reply replied 3 months ago
No ring just click
Customer reply replied 3 months ago
Recording is off
Customer reply replied 3 months ago
Phone does not ring when dialed just clicks
Technician: Ashik, Smartphone Tech replied 3 months ago

Are you able to make calls from it?

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Technician: Ashik, Smartphone Tech replied 3 months ago

Open Settings> and make sure the "Do Not Disturb" feature is not turned on.

If it still not working, then open Settings > General > Reset and tap Reset All Settings. Does it work now?

After this reset, you need to reconnect it to WiFi, setup the passcode etc

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Customer reply replied 3 months ago
Do not disturb is not on
Technician: Ashik, Smartphone Tech replied 3 months ago

If it still not working, then open Settings > General > Reset and tap Reset All Settings. Does it work now?

After this reset, you need to reconnect it to WiFi, setup the passcode etc

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Customer reply replied 3 months ago
Ok
Technician: Ashik, Smartphone Tech replied 3 months ago

Is it working?

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Customer reply replied 3 months ago
No says password *****
Technician: Ashik, Smartphone Tech replied 3 months ago

What is saying password *****?

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Customer reply replied 3 months ago
When I hit join
Technician: Ashik, Smartphone Tech replied 3 months ago

Make sure you are entering correct WiFi password. This is the password ***** WiFi network not Apple ID or other password.

Are you able to receive calls?

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Customer reply replied 3 months ago
No and I need to return to this later
Customer reply replied 3 months ago
Trying another reboot
Technician: Ashik, Smartphone Tech replied 3 months ago

Are you able to make calls?

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Technician: Ashik, Smartphone Tech replied 3 months ago

Also, try calling from other phones. If the issue is only when you call from your phone, then delete your contact from the phone and add it back. Also, try calling from another phone and let me know.

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Customer reply replied 3 months ago
No the way we found out was a message from someone trying to contact him
Customer reply replied 3 months ago
we know it isn’t just my phone
Technician: Ashik, Smartphone Tech replied 3 months ago

To make sure, are you able to make calls from the phone? Do you have this issue with incoming calls or outgoing calls?

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Customer reply replied 3 months ago
Issue is incoming
Technician: Ashik, Smartphone Tech replied 3 months ago

Is it going to voicemail after the ring?

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Customer reply replied 3 months ago
can make calls
Technician: Ashik, Smartphone Tech replied 3 months ago

Blocking or The Do not disturb features are usually what cause this. Since the numbers are blocked and the Do not disturb feature is not turned on, then it must be with the carrier network. Did you call the carrier network or mobile network about this issue?

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Customer reply replied 3 months ago
now instead of asking for a password ***** phone takes me to security. What is up with that?
Customer reply replied 3 months ago
no thank you to call
Technician: Ashik, Smartphone Tech replied 3 months ago

That is just because we reset the settings to make sure this is not a software issue. You can simply setup it back from Settings> Touch ID and Passcode.

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Technician: Ashik, Smartphone Tech replied 3 months ago

Hi there, Did you call the carrier and check if there is any issue on their end?

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