Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I bought my daughter a Samsung J. She recently had kidney…

Customer Question
I bought my daughter...

I bought my daughter a Samsung J. She recently had kidney failure and some memory loss. I'm trying to get her phone up and working again, since she couldn't remember her sign in, email and passwords. After many attempts the phone went to default which meant she lost all her pictures, music, books, contacts etc..Her registered phone number is ***** I've tried to get the phone up and running even using my phone # but the prompt won't allow me. Is there anything I can do to help to resolve this? a functioning phone would help her through this crisis.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, "*****@******.***" is my email. my GOOGLE sign in for my phone is: 269/313-0280 and I believe my account is G308072 (or maybe G782321). I sign in to Google w/*****@******.***.M y name is*****: Do you have security questions or a phone number on file to help reset your password?

PROBABLY

Submitted: 5 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
3/11/2018
Technician: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 5 months ago
As stated before, my daughters (Tiffany Taylor) phone went to default setting cuz she can't remember any passwords or even email. Her phone number is ***** and there is an old email address that I found (but don't know if it would work): ***@******.***. I've even tried to reset her phone using my info/acct but that won't work either (sharon wotring/269/313-0280/*****@******.***. Since she is on dialysis I want her to have a functioning phone to help divert her during her treatments. Isn't there some way we can do this for her????
Customer reply replied 5 months ago
when will tech call?????
Customer reply replied 5 months ago
This is crazy ... I just need immediate help. Why isn't that possible?
Customer reply replied 5 months ago
Maybe a different tech can help??
Customer reply replied 5 months ago
Wow! That long? Considering canceling membership. This service isn't quick as advertised
Customer reply replied 5 months ago
I now have to leave for appt so DON'T call until 3:30
Technician: Joel Kalman, Electrical Engineer replied 5 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,057
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

Ask Your Own Smartphones Question
Technician: Joel Kalman, Electrical Engineer replied 5 months ago

Hello, Sharon. I am sorry about your daughter's health crisis. I have been working on your question, and I meant to get back to you sooner. Please tell me if you have access to the Settings screens on her Samsung smartphone. Also, can you connect it to a wifi network?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

1,057 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I tried to work with a tech. yesterday, but couldn't find
I tried to work with a tech. yesterday, but couldn't find imei #. W/ a little help, it's very small and hardly visible through the back of phone, got it. Phone is used, can't get through old username … read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
I have a Samsung s7 and now a new iPhone all connected to my
I have a Samsung s7 and now a new iPhone all connected to my main AT&T account my main number is(###) ###-#### My google email is srfinn2012 I have to use this email for my granddaughters I phone ad w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Need to turn off the "Find my IPhone" from my daughters
need to turn off the "Find my IPhone" from my daughters phone so I can continue with my Asurion claim. Her phone fell and it broke; unnrepairable. She forgot password ***** icloud and I was told that … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
My daughter has locked herself out of her phone she is
hi andy My daughter has locked herself out of her phone she is leaving for bali this morning with no phone she can't remember her password … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
My wife's windows 8.1 phone is not working as before, it
My wife's windows 8.1 phone is not working as before, it shuts off after bout 15 minutes, also playing games, the message comes up "need to upgrade" with the sign in of JuanitaJuanitabutler and reques… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm try to get my wife's I'd # and in and pass word off her
Hi I'm try to get my wife's I'd # and long in and pass word off her iPhone 6 I do have her phones Imei and sealer and the ICCID # or if thre is way for anyone to get her real emails she uses she has t… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I'm trying to unlock my daughter's phone and I 't know her
I'm trying to unlock my daughter's phone and I don't know her password. She passed away last july 5 in an accident I would like to see if she has any pictures text messages etc that may help us figure… read more
Joel Kalman
Joel Kalman
Electrical Engineer
1,057 satisfied customers
I have a new iPhone 6 and somehow it backed up to my daughters
I have a new iPhone 6 and somehow it backed up to my daughters iPhone's last backup on my macair.....she said she hasn't used that iCloud account in years and does not know the password ***** the asso… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I set up an iphone with google calendar sync and set up an
I set up an iphone with google calendar sync and set up an account on her phone without a gmail account. Now the phone is not able to send or receive email messages. Help what do I do to correct the p… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I am trying to monitor my daughter, she has an Iphone 5s.
I am trying to monitor my daughter, she has an Iphone 5's. I cannot jailbrake her phone because she would notice it instantly. I am using right now a software called Phone Sheriff invistigator, I get … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My daughter has an iphone 4s she does not use anymore the screen
My daughter has an iphone 4s she does not use anymore the screen comes on but she has forgotten her password XXXXX she now has upgradeded to a 5c iphone, She needs to get into the 4S but can't because… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
on my daughters phone when i look at message on my home computer
on my daughters phone when i look at message on my home computer only one side of the conversation shows up. What my daughter is texting does not appear but messages recieved do appear.What is wrong… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just purchased an I pod touch. This is my first phone.
I just purchased an I pod touch. This is my first phone. I went to settings for wifi and it ask me for a exsisting phone number. So I put my Nana's phone in that's the wi fi i was going to use for now… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
how can I revert a contact set as an i message contact back
how can I revert a contact set as an i message contact back to an sms contact? I want them to be green and not blue when I send them. I had the embarrassing moment where my daughter saw texts she shou… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
so if my teenager was wanting to fool me she couldnt turn
so if my teenager was wanting to fool me she couldn't turn her phone off (either hard off or otherwise) to keep me from following her (without receiving a "location not available" notice? I wonder bec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife [email protected] has her smart phone locked up and she
my wife***@******.*** has her smart phone locked up and she dont know her email address so she can reset her password. google said they can master reset it but she will lose all her info / photos ect.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Daughters iPhone that is off missing, friend just got a phone
Daughter's iPhone that is off missing, friend just got a phone and have me new number. Can I use my daughters old number to find out if the friend as her iPhone?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My daughter is in a foriegn country her blackberry bold 9930
my daughter is in a foriegn country her blackberry bold 9930 is locked we need to reset her user name and password. I am in the states to do this bc she has no computer access… read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x