Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I cant remember my code numbers I tried several it now has…

I cant remember my...

I cant remember my code numbers I tried several it now has shut me out and tells me to go to iTunes itsays my phone is disabled

Technician's Assistant: When did you last change your password ***** Apple ID?

I just bought this phone Monday i don't remember doing it but the people at att say i have to pleasr

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

E hel

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know enough to ask

Show More
Show Less
Ask Your Own Smartphones Question
Answered in 47 minutes by:
3/10/2018
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. This is a security feature to protect your personal and/or business information. Do you have iTunes downloaded onto a computer?

Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified
Samuel White and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I don't know how
I would rather you call me on(###) ###-####
Phone call session started
Customer reply replied 4 months ago
I just need to get into my phone
Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Samuel White Your Own Question
Samuel White
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 510
510 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

Samuel White is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Need to put in password for my i phone account with verizon
need to put in password ***** my i phone account with verizon Am locked out thanks … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
My iphone 6splus is saying its disabled and connect to
My iphone 6splus is saying its disabled and connect to ITunes. When I try to connect it says error 0xE800015 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPhone 7 plus and my daughter actually was playing
I have an iPhone 7 plus and my daughter actually was playing on my phone and she disabled it so now it says disabled connect to itunes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have tried 3 times to send this? I have forgotten my Apple
I have tried 3 times to send this ? I have forgotten my Apple I D my screen is asking for my passcode which I don't remember. The screen says software update press home to finish setting up iOS 11.2.5… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
New I phone 8 lock screern on cant get oast it. I phone 8
new phone put in finger print and unlock code not working don't know if i entered wrong … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have att i7 plus iPhone and I was doing the upg-rade and
I have att i7 plus iPhone and I was doing the upg-rade and they locked m-e out of my phone it disabled my phone my # is … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have forgotten my password - so I cannot reach settings to
I have forgotten my password ***** so I cannot reach settings to fix … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a work issued iPhone 6. There are some personal bank
I have a work issued iPhone 6. There are some personal bank related messages I had in a chat app called Viber with some pictures. I deleted the messages on Viber. Can the job restore the phone and acc… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Iphone 4s, used just as camera, no service, displays "phone
iphone 4s, used just as camera, no service, displays "phone disabled, wait x minutes, up to 60. Correct passcode donesn"t work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My phone after updating was locked due to me not knowing my
My phone after updating was locked due to me not knowing my security questions nor my password, I also forgot my email password ***** am unable to retrieve a new password. I need to make an appointmen… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I loaned my iPhone 5 to an 11 year old and now it is locked.
I loaned my iPhone 5 to an 11 year old and now it is locked. The screen says "iPhone disabled"- go to iTunes. In the corner it says "locked SIM". I called apple and they said go to iTunes. My carrier … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
got a I 5 phone about 30 days ago from my local att store,
got a I 5 phone about 30 days ago from my local att store, entered a pass code, grand kids was playing with it , now it shows disabled, contacted my att store they suggested I download I tunes, and re… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
My I phone update the new IS whatever program and now my phone
My I phone update the new IS whatever program and now my phone is disabled looking for a pass number. I only have a password XXXXX doesn't work.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I disabled my iphone and cannot remember the password. How
I disabled my iphone and cannot remember the password. How can I get my phone to work again?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
my daughter has locked her iphone 3gs and cant remember the
my daughter has locked her iphone 3gs and cant remember the passcode and has made so many attempts its in disabled mode. i know how to restore the phone from itunes and yes im aware it will likely era… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Hi I have changed my code and forgot it. I attempted to access
Hi I have changed my code and forgot it. I attempted to access the phone but now it is disabled and instructs me to connect to itunes. i have attempted to log onto itunes but the screen tells me i mus… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x