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Cannot restore from back up for new iPhone says its corrupt…

Customer Question
Cannot restore from back...

Cannot restore from back up for new iPhone says its corrupt or not compatible

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Have no idea what that is?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

Can you ring me?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just need help setting up my new iphone

Submitted: 4 months ago.Category: Smartphones
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Answered in 9 hours by:
3/10/2018
Technician: ElectronicsPete, Engineer replied 4 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,376
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 4 months ago

Are you trying to restore from an iCloud backup, or iTunes, or some other backup?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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