Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Cannot connect to internet. on modem

Customer Question
Cannot connect to internet ...

Cannot connect to internet

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

Green on modem

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 4 minutes by:
3/9/2018
Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 19,276
Experience: Several years experience in both smartphone setup and sales.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

Ask Your Own Smartphones Question
Technician: Jason Jones, Technician replied 4 months ago

How are you connecting the computer to your network? (ie: with a network cable or wireless)

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
cable.bluetooth does not respond either
Technician: Jason Jones, Technician replied 4 months ago

As it stands, you have the computer plugged into your modem or router with a network cable?

Ask Your Own Smartphones Question
Technician: Jason Jones, Technician replied 4 months ago

Thank you for responding. Are you working with a windows computer or a mac computer?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
do not call
Customer reply replied 4 months ago
Windows
Technician: Jason Jones, Technician replied 4 months ago

Please, do the following on that computer:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
H
Getting nothing
Technician: Jason Jones, Technician replied 4 months ago

May I ask what that means?

You are getting nothing from what?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
held the windows key and letter r down and hit ok
Technician: Jason Jones, Technician replied 4 months ago

Did you type cmd in the window before you clicked OK?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
no it didnt say that
Technician: Jason Jones, Technician replied 4 months ago

Please, look at the instructions that I typed for you and follow them. In the box, type cmd before you click OK.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
i have a windows8 hp laptop, and i wanna use it to connect
i have a windows8 hp laptop, and i wanna use it to connect my phone as wifi, how can i do that… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have updated my router, but despite connecting the new one
i have updated my router, but despite connecting the new one exactly the same as the old one, I have no internet service. And I don't have a corresponding connection for two of the wires. Live phone c… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
My phone will not hold the internet connection if I leave
my phone will not hold the internet connection if I leave the room where the internet is located. there are five other phones in the house and they all work just fine. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I HAVE A IPHONE 6 WILL NOT PICK UP MY INTERNET JUST STARTED
HI i HAVE A IPHONE 6 WILL NOT PICK UP MY INTERNET JUST STARTED LAST NIGHT … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I cannot connect to my wifi, iPhone 6, new gateway router
I cannot connect to my wifi JA: What's the make/model of your device? How old is it? Customer: iPhone 6, new gateway router modem JA: How long has this been going on? What troubleshooting have you tri… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Lost my password, never.... not sure.... my iphone i, says
lost my password JA: When did you last reset your username and password? Customer: never.... JA: What happened right before this popped up? Customer: not sure.... my iphone i JA: What troubleshooting … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How do I print from my iPhone 5s to a Brother color printer,
How do I print from my iPhone 5s to a Brother color printer, that supports Apple AirPrint? Do I need a particular app to download in order to print?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Help, help help! I installed iOS10 because I thought was
Help, help help! I installed iOS10 because I thought was something I should do. I got onto my network and it is asking me for my password. I have NO idea what it is! Can you help me?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Im trying to connect my iphone to the wifi and it has a
Im trying to connect my iphone to the wifi and it has a check mark next to the wifi name but the bars are not blue , and not showing up at the top of the phone to let me know im connected… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iphone 4. I am staying in a rented apartment in
I have an iphone 4. I am staying in a rented apartment in Paris with wifi. The wifi went off during one night. We managed to get it working again from another power point. The wifi worked ok on my ipa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iPhone 5 will no longer pick up my home wifi.It keeps
My iPhone 5 will no longer pick up my home wifi.It keeps asking for the password ***** won't accept it even though I know it's correct.I've tried switching phone off and back on and I've done a reset … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Having trouble entering wi fi to my samsung 6s iphone my
having trouble entering wi fi to my samsung 6s iphone my phone number x-xxx-xxx-xxxx work phone number x-xxx-xxx-xxxx… read more
Expert
Expert
My Blackberry Z30 cannot maintain IP Adress therefore I can't
My Blackberry Z30 cannot maintain IP Adress therefore I can't get an internet connection. Bell tech support for my modem said to ask Blackberry tech to have my adapter checked.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I uploaded to I tunes now they want I.D. Password XXXXX a network
I uploaded to I tunes now they want I.D. Password XXXXX a network my phone isn't working at all nothing I enter is right… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Got an email bug on my LG Thrive and had to reset everything.
Got an email bug on my LG Thrive and had to reset everything. Now trying to reinstall my email address and info and keep getting error msg that either username or p/word is incorrect. Just called my l… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
I have an iphone 4 and when i put in the (T-Mobile) sim card
I have an iphone 4 and when i put in the (T-Mobile) sim card I get Invalid SIM/SIM Failure operating on (5.01) need answers, this Iphone is jailbroken with redsn0w & unlocked with ultrasn0w… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
i want to access internet on my mac pro using a samsung s2
i want to access internet on my mac pro using a samsung s2 as a modem can you help me to set it up… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my new iphone4 asks that I select a password XXXXX network (gmcneil-PC-Wireless).
my new iphone4 asks that I select a password XXXXX network (gmcneil-PC-Wireless). Where would I find the password? Thank you.… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x