Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Forgot my password. Samsung phone. Had a core prime. Im

Customer Question
Forgot my password Technician's...

Forgot my password

Technician's Assistant: What device or product does this involve?

Samsung phone

Technician's Assistant: What Samsung model do you have?

Had a core prime

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

Im tryc

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I'm trying to transfer to a Samsung sky pro j7

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 48 minutes by:
3/9/2018
Technician: Samuel White, Tech Expert replied 4 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

Is it the passcode/pin to access the device or is it asking for username and password?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I forgot my password to get back in my phone. Last week. No
yes i was with metro pcs then i changed to boost moblie and i trade my boost phone back for my metro phone and i just forgot my pass word so i can log out my metro account and log in my boost account because my boost account is still on… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
How Can I make my galaxy j7 sky pro have 1 ringtone for text
how Can I make my galaxy j7 sky pro have 1 ringtone for text messages , 1 ringtone for calls and 1ringtone for media ?… read more
Samuel White
Samuel White
Tech Expert
512 satisfied customers
It's my phone I forgot my password for my e-mailed account.
It's my phone I forgot my password ***** my e-mailed account … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I bought this phone last night comeing out of bar the person
I bought this phone last night comeing out of bar the person was flying out of hawie this mornin he realy needed the money i forgot to ask him pretty much anything about the phone so hes gone and i do… read more
Harry
Harry
2,052 satisfied customers
Im trying to set my iphone 6s back up but forgot my apple id
im trying to set my iphone 6s back up but forgot my apple id password … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I forgot my password, so im unable to use it to pay
I forgot my password, so im unable to use it to pay something … read more
Samuel White
Samuel White
Tech Expert
512 satisfied customers
It is not our computer..we forgot our password for our new
it is not our computer..we forgot our password ***** our new Samsung cells..J7 … read more
Harry
Harry
2,052 satisfied customers
My samsung j7 prime is frozen. Doesn't do anything. Cannot
My samsung j7 prime is frozen. Doesn't do anything. Cannot restart. I tried holding vol button and power button no good. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Im not too sure if you can help, i have a used iphone 5s
Im not too sure if you can help, i have a used iphone 5s that im trying to set up. Because the iphone 5s that i have has problems, i put the sim card in the newer phone. I know my apple Id but cant fo… read more
Samuel White
Samuel White
Tech Expert
512 satisfied customers
We have a Samsung galaxy S6. We now have three ipads, the
We have a Samsung galaxy S6.We now have three ipads, the newest one is the Ipad ProWith the other two Ipads we are able to connect to the Samsung when we are out by turning the Mobile Hostpot tetherin… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I want to move my photos from Prime Photos onto my desktop
I want to move my photos from Prime Photos onto my desktop so that I can delete some, so it gives me more space on my phone? Is that something I can do?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
MY I phone is locked up and I forgot my apple password. Just
MY I phone is locked up and I forgot my apple password. Just left apple store and they want me to go to the Verizon store and get a proof of purchase with my IMED number. Then I an suppose to take pro… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I cant acess my iphone 7 password, its gold 32 gb, i
i restored it i just need help getting my password ***** … read more
Samuel White
Samuel White
Tech Expert
512 satisfied customers
My phone message is telling me I have 4 virises and I need
my phone message is telling me I have 4 virises and I need to download google applock for free to correct it ?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
help please. iv been locked out of my phone, as my daughter
help please. iv been locked out of my phone, as my daughter tried to unlock the code. now it says to type in google account and pass word and i dont have one. please help???… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I live in singapore and I turned off my internet and left my
I live in singapore and I turned off my internet and left my wifi on...im in LA, CA now I do not remember my blackberry id password XXXXX my phone has completely locked me out. when i go to forgot pas… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a samsung gravity SGH-T669, i forgot my password. How
I have a samsung gravity SGH-T669, i forgot my password. How can I bypass or reset the phone… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I was trying to figure out how to format my phone so that
I was trying to figure out how to format my phone so that the files and backups that I transfer from my blackberry storm to my computer could be opened viewed in english text, rather than code. Well m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x