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My phone is locked cause i forgot password. not this phone…

Customer Question
My phone is locked...

My phone is locked cause i forgot password. not this phone but another

Technician's Assistant: When were you last able to use your phone?

About a week set a new password ***** forgot it the number is(###) ###-####madeline harris its s8 samsing android

Technician's Assistant: Do you have a Google account linked to the phone?

I dont think so but i do have google

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No just to unlock it

Submitted: 5 months ago.Category: Smartphones
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Customer reply replied 5 months ago
i took to a store and the guh tried holding power and volume buttons down but it wouldnt work cant factory reset
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
what service offers?
Customer reply replied 5 months ago
the phone is(###) ###-####not the one i using now thanks
Customer reply replied 5 months ago
the email on THIS phone is***@******.***
Customer reply replied 5 months ago
on secure remote assistance
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Answered in 1 hour by:
3/9/2018
Technician: Samuel White, Tech Expert replied 5 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 538
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Is the phone asking for a pin or passcode you set up? Also what type of phone is it?

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Customer reply replied 5 months ago
samsing 8 android
Customer reply replied 5 months ago
r u calling me or text whatever is cheaper
Customer reply replied 5 months ago
ok i cant review the respinse
Technician: Samuel White, Tech Expert replied 5 months ago

I will text it is cheaper and if you need me to call later I can.

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Technician: Samuel White, Tech Expert replied 5 months ago

You do know the password ***** your gmail account correct?

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Customer reply replied 5 months ago
ok text
Customer reply replied 5 months ago
i hope i didnt pay twice
Technician: Samuel White, Tech Expert replied 5 months ago

You did not pay twice because I did not except the call request. I won't unless you tell me to, ok?

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Customer reply replied 5 months ago
u still gonna text me how to unlock the phone
Technician: Samuel White, Tech Expert replied 5 months ago

You do know the password ***** your gmail account correct?

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Customer reply replied 5 months ago
oķk not sure if i know password ***** gmail acct. could be paulie33
Technician: Samuel White, Tech Expert replied 5 months ago

(you only need to answer yes or no...please do not provide this information as it will be visible to others on this page)

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Customer reply replied 5 months ago
ok
Customer reply replied 5 months ago
it says u inable to call
Technician: Samuel White, Tech Expert replied 5 months ago
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Technician: Samuel White, Tech Expert replied 5 months ago

Use your gmail information to log in

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Customer reply replied 5 months ago
on which phone this one or lovkrd onr
Technician: Samuel White, Tech Expert replied 5 months ago

Another or a PC

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Customer reply replied 5 months ago
i cant sign in
Customer reply replied 5 months ago
I think i cant do this so cancel my order.for refund thanks
Technician: Samuel White, Tech Expert replied 5 months ago

You need to reset your google password ***** gain access.

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Technician: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
u didnt finish telling me what to do after i sign in to google acct. then wats next
Technician: Harry, IT replied 5 months ago

Did you reset the password?

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Customer reply replied 5 months ago
let me know next step and ill let u no if worked. not having any luck got to go back to work
Technician: Harry, IT replied 5 months ago

If you reset your password ***** use the new password ***** your phone

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Customer reply replied 5 months ago
after i open my google what do i do next
Technician: Harry, IT replied 5 months ago

I am not sure what you are asking.

You needed to reset your password ***** use the new password ***** your phone

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Customer reply replied 5 months ago
I need a passcode tp open my lovked phone i cant use the new password ***** open phone. It has to b a four digit number. Doesnt work.
Technician: Harry, IT replied 5 months ago

OK -- that is completely different.

  1. Ensure the device is powered off.
  2. Press and hold the Volume Up + Bixby + Power buttons at the same time. Release all buttons when the Phone vibrates.
  3. From the Android Recovery screen, select Wipe data/factory reset.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  4. Select Yes.
    Allow several seconds for the factory data reset to complete.
  5. Select Reboot system now.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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