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I am not getting my emails on my iphone 7 plus from

Customer Question
I am not getting...

I am not getting my emails on my iphone 7 plus from Cox Communications

Technician's Assistant: How's your internet connection? Are you checking Cox from a browser or a mail client (e.g. Outlook)?

Neither. I was trying to correct the problem on my iphone. Cox said that they had changed their servers and it would probably be best to delete the cox account and than reinstate it.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do not know.

Submitted: 4 months ago.Category: Smartphones
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Answered in 1 hour by:
3/9/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, IT replied 4 months ago

Have you deleted and added the email back?

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Customer reply replied 4 months ago
No
Technician: Harry, IT replied 4 months ago

Please try that and let me know how it goes

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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