Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I am locked out of my phone. Please help. Earlier today. I…

Customer Question
I am locked out...

I am locked out of my phone. Please help.

Technician's Assistant: When were you last able to use your phone?

Earlier today. I was getting bad connection, so I shut it down and now I am locked out and I thought I knew the code, but it is not working.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

OK. Are you going to do this?

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I have an account and all, but I can't remember codes or passwords had them written down, but ac not find them.

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
3/9/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
It is not my computer but my galaxy S9+ phone. I am locked
it is not my computer but my galaxy S9+ phone. I am locked out . already went through Samsung help and they are sending me to google to unlock my phone. PLEASE can you help … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Need to put in password for my i phone account with verizon
need to put in password ***** my i phone account with verizon Am locked out thanks … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am trying to set up my old phone for my sister in-law and
I am trying to set up my old phone for my sister in-law and I can't get past the last lock some how we have got some apple id with her name but can't figure out the password … read more
Harry
Harry
IT
2,631 satisfied customers
My iPhone is asking me to enter apple password. I lost my
My iPhone is asking me to enter apple password. I lost my passwords in flood and do not remember them. … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,504 satisfied customers
I was locked out of my phone last night by itunes. it now
i was locked out of my phone last night by itunes. it now wants my user name and passwq … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I cannot remember my code to unlock my screen. What now? My
I cannot remember my code to unlock my screen. What now? … read more
Harry
Harry
IT
2,631 satisfied customers
I teach at Utah Valley University. I was sent a security
Andy, I am ***** ***** and I teach at Utah Valley University. I was sent a security update with lots of different updates. I did something wrong and I can't unlock my phone to be able to proceed. I am… read more
Harry
Harry
IT
2,631 satisfied customers
I'm in Ecuador & my iPhone was stolen. I do have "find my
Hi , I'm in Ecuador & my iPhone was stolen. I do have "find my iPhone app installed but can not remember pass word. I called yesterday & started the process to recover my password. I need help to reco… read more
Harry
Harry
IT
2,631 satisfied customers
I am unable to access my facebook account on my iphone,
I am unable to access my facebook account on my iphone, because the email account and password ***** verification for that account no longer exists. I need to change the email account on my facebook. … read more
Harry
Harry
IT
2,631 satisfied customers
My phone is locked, I do not recall my pass word. Have taken
my phone is locked, I do not recall my pass word. Have taken it to Verizon and they can not unlock it. They say the only thing is to purchase a new phone which I do not want to do. … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
My smart phone has been locked out since last Friday at
My smart phone has been locked out since last Friday at about 4:00 pm. I have tried repeatedly to get it back but I keeping getting the run around from email address to password, which does not work a… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
73 satisfied customers
My daughter has locked herself out of her phone she is
hi andy My daughter has locked herself out of her phone she is leaving for bali this morning with no phone she can't remember her password … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have a new samsung s7 cell phone and i have locked it as
andy i have a new samsung s7 cell phone and i have locked it as if it was lost and cannot remember pass code to open it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a work issued iPhone 6. There are some personal bank
I have a work issued iPhone 6. There are some personal bank related messages I had in a chat app called Viber with some pictures. I deleted the messages on Viber. Can the job restore the phone and acc… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My ex has cloned my Samsung Galaxy4 and every password I put
My ex has cloned my Samsung Galaxy4 and every password ***** put in there, he changes it and now I can't access phone. What are my options?… read more
*ElectronicsTech
*ElectronicsTech
497 satisfied customers
Hi Brandon, I got a new iphone 5S yesterday and set my two
Hi Brandon, I got a new iphone 5S yesterday and set my two aol mail addressed up (was done by in the shop i got it from). It worked fine yesterday for sending mail from both accounts and suddenly toda… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
New iPhone constantly asking for exchange password
Just got a new iphone 4S. Had gmail exchange account set up on previous iphone3gs. Now new phone is constantly asking for exchange password... can you help? I put in the password XXXXX I know is right… read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x