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I'm trying to unlock my phone. I think about 4 months ago.

Customer Question
I'm trying to unlock...

I'm trying to unlock my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

I think about 4 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Ita att they told me I have to go online to do it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No ty

Submitted: 4 months ago.Category: Smartphones
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Answered in 54 minutes by:
3/9/2018
Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Smartphones
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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