Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I am denied purchases. Can you tell me why? Apple iPhone,

Customer Question
I am denied purchases...

I am denied purchases. Can you tell me why?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Apple iPhone, Verizon

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

For a few days. I checked with my bank account and should be no problem. What do you mean what have I tried so far?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thanks!

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 4 hours by:
3/9/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I was reaching out to Apple. This was the website toldvto contact when my purchase wa rejected. Sorry. I need apple
Customer reply replied 4 months ago
No thanks I was misled
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Need to put in password for my i phone account with verizon
need to put in password ***** my i phone account with verizon Am locked out thanks … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My Apple IS is disabled. How do I fix it? Only my 6s iphone.
Since Saturday, i think. I've reset my password ***** had a brief conversation with someone who wanted my banking info and $229..00. That didn't seem right to me, so I ended the call.… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have been trying to set up with straight talk and my phone
I have been trying to set up with straight talk and my phone always just searches and will not activate. I have a sytraight talk Verizon sim. … read more
Harry
Harry
IT
2,644 satisfied customers
I am trying to activate an Apple cell phone. It will not
I am trying to activate an Apple cell phone. It will not accept my password. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have accounts that I try to pay and it say it declined or
I have accounts that I try to pay and it say it declined or need a new method of pay. I checked everything it all correct on my card not sure why it doesn't work … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have amessage on phone that is askig confermationon
I have amessage on phone that is askig confermationon purchase. I have not made a purchase. Then another message from Apple Orders about a new statement date Mar 2 and one from Apple support stating I… read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
424 satisfied customers
I cannot send nor receive messages on my iPhone, Verizon,
This happened 3-4 days ago. I called verizon but they were unable to help. … read more
Michael T
Michael T
73 satisfied customers
I need help with a question on my Apple pay. IPhone 7 Plus
Nothing wrong with my devices. It's my Apple Pay Account … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Does our Verizon 4s Apple cell phone work in Australia & New
does our Verizon 4s Apple cell phone work in Australia & New Zealand? Or what do we need to do to use it there. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm in Ecuador & my iPhone was stolen. I do have "find my
Hi , I'm in Ecuador & my iPhone was stolen. I do have "find my iPhone app installed but can not remember pass word. I called yesterday & started the process to recover my password. I need help to reco… read more
Harry
Harry
IT
2,644 satisfied customers
I have received calls and notices saying the iphone I
I have received calls and notices saying the iphone I returned is not taken off my icloud account but I went through the process of taking it off in my icloud account. … read more
Michael T
Michael T
73 satisfied customers
I'm trying to use my account and some apps to purchase some
I'm trying to use my account and some apps to purchase some things and it allowed me to for a few days but now it's not … read more
Harry
Harry
IT
2,644 satisfied customers
Iam trying to buy chips in Huuuge casino will not let me
Iam trying to buy chips in Huuuge casino will not let me sends me to you and bought them many times before help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I had requested a recovery on Friday Jan. 6th because my son
I had requested a recovery on Friday Jan. 6th because my son inactivated my iphone 6 plus. I still have not heard back as far as it being completed. I need to have my Apple ID password ***** and then … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an account in the US with my ipad & now an account in
I have an account in the US with my ipad & now an account in Canada with my iphone. How do I transfer iTunes from ipad to iphone as they're 2 separate ID's?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I just lost all of my contacts and calendar entries that were
I just lost all of my contacts and calendar entries that were on my iphone when i was trying to sync with my macprobook - I think I am confusing things with this new iCloud i said to delete an old me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have had an iPhone for years through AT&T and it functioned
I have had an iPhone for years through AT&T and it functioned beautifully. I have moved to the state of Washington and had to move my service to another carrier (Verizon). The first iPhone I had throu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x