Smartphones

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Phone says it is not backed up, bluetooth doesn't work.

Customer Question
Phone says it is...

Phone says it is not backed up, bluetooth doesn't work. don't know what to do

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I believe it is an apple 7

Technician's Assistant: How long has this been going on with your Apple phone? What have you tried so far?

I know practially nothing about the workings, Have been in hosopital vor a month, Just use for text, phone calls , pictures and e mail

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

This message came today

Submitted: 5 months ago.Category: Smartphones
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Customer reply replied 5 months ago
don't remember icloud password, never had a password ***** operate my phone
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
3/9/2018
Technician: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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