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My iphone shows a defunct id. how do I get it to show the…

Customer Question
My iphone shows a...

My iphone shows a defunct id. how do I get it to show the right id?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

How do I check that?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

It is my wife's iphone. I'm trying to cure it for her.

Submitted: 4 months ago.Category: Smartphones
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Customer reply replied 4 months ago
My wife had her email with comcast when apple id was first opened. We changed that on ipad when we dropped comcast over a year ago. I guess we just didn't address her phone. It is now asking for me to enter the password ***** which was changed for the new id. The old id shows on her phone. I just need to help her change it on the phone.
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/7/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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