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I need to retrieve my password. Samsung phone. Sm-j100vpp. I…

Customer Question
I need to retrieve...

I need to retrieve my password.

Technician's Assistant: What device or product does this involve?

Samsung phone

Technician's Assistant: What Samsung model do you have?

Sm-j100vpp

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

I have tried the password ***** I know I set and it won't take it.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

This phone erased all of my contacts today also.

Submitted: 4 months ago.Category: Smartphones
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Customer reply replied 4 months ago
how long is this going to take?
Answered in 2 hours by:
3/7/2018
Technician: Karthik Nagarajan,
 replied 4 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you want to retrieve the lock screen password ***** gmail password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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