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I changed phones recently. While I downloaded my photos and…

Customer Question
I changed phones recently...

I changed phones recently. While I downloaded my photos and phone #'s I forgot about my yahoo account. I keep trying to access it but it sends my info to my old phone(###) ###-#### Since I no longer have access to it you can see my dilemma. All of my other accounts are attached to this yahoo #***@******.***. HELP!!!

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No. I do have two other yahoo accounts but can only access***@******.***. I can't get into***@******.*** either

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Maybe

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, this is a lot

Submitted: 4 months ago.Category: Smartphones
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Answered in 9 hours by:
3/7/2018
Technician: ElectronicsPete, Engineer replied 4 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,371
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 4 months ago
Thank you
Technician: ElectronicsPete, Engineer replied 4 months ago

Without access to the recovery number you can select Use my secret questions, followed by Next. Then enter the answers to your security questions instead.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Customer reply replied 4 months ago
Pete, there is not an option for answering security questions. What else may I try?
Technician: ElectronicsPete, Engineer replied 4 months ago

What is the exact message you are seeing when you try to access the account?

What recovery options are shown to you?

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