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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
Experience:  Experience in supporting and using smartphones.
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My cell phone is locked because of abnormal factory reset.

Customer Question

My cell phone is locked because of abnormal factory reset
JA: When were you last able to use your phone?
Customer: Last evening about 11pm
JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: No. How do you do that?
JA: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Smartphones
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the make/model of the phone?