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It won't let me log on. When I give my phone number it still…

Customer Question
It won't let me...

It won't let me log on. When I give my phone number it still won't let me log in.

Technician's Assistant: When were you last able to use your phone?

I used it about 5 minutes ago.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I haven't.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just remembered I am charging it because it died on me.

Submitted: 5 months ago.Category: Smartphones
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Answered in 3 hours by:
2/6/2018
Technician: Michael T,
 replied 5 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi,my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. Please remember to rate my help today by clicking 5stars at the top of the page before you leave the session today.

What is the make and model of your phone please?

Ask Your Own Smartphones Question
Customer reply replied 5 months ago
I am at work right now and I am real busy because one.of my workers is out.
Technician: Michael T,
 replied 5 months ago

No problem, You can respond whenever you have time... Not an issue

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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