Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones
This answer was rated:

My iPhone 6 is seemingly randomly looping off my emails. I…

My iPhone 6 is seemingly...
My iPhone 6 is seemingly randomly looping off my emails. I thought it was 7 days. But Sunday it dropped everything before Wednesday!
I have them on my desktop still but I’m worried about when I travel
I can’t see anything applicable in settings/mail.
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
1/22/2018
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 42,248
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On the iPhone hold the home and power buttons for about 10 seconds until you see the apple logo then release

Let the phone restart and tell me how it then looks please

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Ok. Not sure what you mean? It looks the same I think

Ok.. you mean you do not understand how to do the instructions?

This is what you do not know what I mean?

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Sorry. I did what you said. And I’m not noticing anything different.

Thanks

Go to settings, general, reset, reset all settings.

Once done, tell me how the mail app then looks please

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Ok. Done. The mail looks the same although the font got smaller. What am I looking for.

See if the mails dropped are there, if you still have the issue

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
No. It still just goes back to last Wednesday

Go to settings, mail, select the mail account and select delete account

Then add the account again to your Phone and tell me how it then looks please

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Ok. Sounds scary

It is not, you are just re-adding it again

Let me know the results please

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
I don’t see a way to select a mail account

When you go to settings, Mail, you will see the list of accounts there to select

Ask Your Own Smartphones Question
Ask Your Own Smartphones Question

Which model iPhone do you have? As the screenshot I provided was for iPhone 6

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Sorry. Maybe it’s a 6S?

You see no where it says accounts?

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
I don’t see a number when I hit accounts

Is it the comcast account with the issue?

Ask Your Own Smartphones Question

Select it there and remove it

Then add it back

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Phew! I did that. It still only goes back to Wednesday. I’m not so concerned about reclaiming them but I don’t want them to be randomly deleted in the future.

Ok, any corruption is removed on the phone.

But did you recently connect any other devices to your comcast account around the time this issue started?

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
No it seems to happen extremely randomly. Every few months or so.

Ok, it will have most likely been a corrupted profile, this is the most common cause.

I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
Great. Thx for your help.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 42,248
Experience: Extensive Smartphone Issue Resolvement
Verified
Richard and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Customer reply replied 29 days ago
They just disappeared again. I had them going back to Wednesday and now all of a sudden it just goes back to Saturday.

If you check the emails via your computer, do you see them there?

Ask Your Own Smartphones Question
Customer reply replied 28 days ago
it’s not a catastrophe just worried for when I’m on vacation
Customer reply replied 28 days ago
annoyed
Customer reply replied 28 days ago
Btw, now it just goes back to Monday!!!!
Customer reply replied 28 days ago
I found the never delete mail!! Maybe it did something when I reset all earlier in this discussion. Thanks for your help. I’ll reach out again if that doesn’t solve it,
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 42,248
42,248 Satisfied Customers
Experience: Extensive Smartphone Issue Resolvement

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
Trying to activate new 8+ phone no service. Right before
right before transferring data from old to new now both have no service … read more
Harry
Harry
872 satisfied customers
H I need to download some pics etc from my Q10 to my
H I need to download some pics etc from my Q10 to my computer so I can do a software update. can you help please … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
When resetting apple id password my phone will not recognize
When resetting apple id password ***** phone will not recognize new password. have tried 2 times. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
I am changing from iphone to android. At the same time from
Hi I am changing from iphone to android. At the same time from agenda iphone tot google agenda. Problem I have is that outlook agenda's from my two companies will not sync on my new android phone. Wha… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I have my dad's old BlackBerry priv. He Has recently
I have my dad's old BlackBerry priv. He Has recently Deceased. I am trying to unlock his wiped phone to use for me, but don't know his old info or passwords. What can I do? … read more
Harry
Harry
872 satisfied customers
My Apple ID has been disabled. Iphone7 not sure about the
Since yesterday. I had a couple of odd charges on PayPal & I sent an inquiry. Today I was alerted that my iCloud storage needed an upgrade. When I tried to upgrade I received the disabled message … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Are you part of apple iPhone battery replacement program &
Are you part of apple iPhone battery replacement program & if so how long does it take. Also would it be possible to have mine replaced Monday around 2:00pm? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
I keep trying to load the cor home automation system it asks
i keep trying to load the cor home automation system it asks for a update on my info..........i enter my security three digit number for my card and it says declined.....then charges my credit card … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
No computer only phone. I live in the country no cable where
No computer only phone. I live in the country no cable where I live and no hard line I'm home less than 12 hours a day but I was in able to up load a photo to fb and they dropped me iv had to start ov… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I cant remember my trusted phone number to my apple account
i cant remember my trusted phone number to my apple account what do i do … read more
Harry
Harry
872 satisfied customers
We forgot our password. Apple. Phone, macbook air, ipad.
we have a I phone 6 plus that the screen is cracked and not repairable. we need to get another phone and Verizon wants us to to get our Apple ID to retrieve our info to a new phone… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Thank you for your time. I've lost my phone. What should I
Hello and thank you for your time . I've lost my phone. What should I do first? … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
My telephone number is correct and type same number in it
my telephone number is ***** and type same number in it match number … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
55 satisfied customers
It's not my compute, it's my. I have a new iPhone with a new
I have a new iPhone with a new number but my yahoo is on my tablet with a different phone number and email address and I don't remember the password ***** my previous iphone … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
My apple iphone6splus gives me the message" cannot get mail.
My apple iphone6splus gives me the message " cannot get mail. the connection to the server failed. " and my Mac book air says on the mail page log in failed . can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Not just cell phone. Our iPhones and kindle won't connect
Not just cell phone. Our iPhones and kindle won't connect with the network to receive mail. Mail is fine on the IMac. Tried both the UVerse modem and a stand-alone modem. Still no luck … read more
Harry
Harry
872 satisfied customers
My daughter has changed her password on an iPhone 6+ and now
My daughter has changed her password ***** an iPhone 6+ and now she can't get into the phone. Is there any way you can help us with this? … read more
Harry
Harry
872 satisfied customers
My Iphone SE iOs 11.2.5 mail app stopped downloading emai
My Iphone SE iOs 11.2.5 mail app stopped downloading emai into email after 5:34 am today. My iPad uses the same Yahoo email account and it also stopped downloading new emai. My wife iPhone SE iOs 11.2… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x