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Forgot password can’t get into my phone, It’s my

Customer Question
Forgot password *****’t get...

Forgot password *****’t get into my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

It’s my granddaughter’s phone she was under my family plan and she says then went on her own and she forgot her password ***** I’m trying to get into her phone so that I can switch my husband over to hers we bought it strictly through Verizon

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No didn’t know where to start. I can’t do it on her phone so how do I do it

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No just want to get into so I can transfer her phine

Submitted: 7 months ago.Category: Smartphones
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Answered in 4 hours by:
1/20/2018
Technician: Michael T,
 replied 7 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question..Do you still need help? Sorry for the wait

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 7 months ago

Please click HERE to reset the password ***** your apple ID

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Michael T
Category: Smartphones
Satisfied Customers: 2,629
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Experience: dasdasd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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