Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Charges on my account, I don’t know what they are for. 4.2…

Charges on my account...

Charges on my account, I don’t know what they are for.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

4.2 apple phone.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just 2 days. I have tried nothing else so far.

Show More
Show Less
Ask Your Own Smartphones Question
Answered in 25 minutes by:
1/18/2018
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

What charges on your account are you referring to?

Who is the account with?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
$35.00 purchase yesterday.

From just answer? or?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
No that’s ok.

Please could you answer my questions so I can help you with your issue?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Charges yesterday on I tunes.

Ok so your question to me as a just answer technician is what are the charges for on itunes correct?

Ask Your Own Smartphones Question

To open Settings and view your purchase history, tap this link: View purchase history

Or I can give you instructions for your phone? Which is better for you

Ask Your Own Smartphones Question

For your phone: Just for future reference

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.
    If you use Family Sharing, you'll see in your purchase history what you bought using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.
  3. Scroll to Purchase History and tap it.

Purchases are grouped by the date that they were charged to the payment method that you have on file. You might see a Pending section at the top of your history; these items haven't yet charged to your account. By default, only the last 90 days show up in your purchase history. To change the range, tap Last 90 Days at the top of the screen, then select the range that you want to view.

Tap on the > to the right of the total billed charge to see details of an invoice, including the billing date and order ID. If the total charge was more than zero, you can tap Resend at the bottom of the invoice details screen to get a new email receipt.

Tap on an item inside an invoice to see the date that you purchased or downloaded the item, which might be different than the date that you were charged, and the name of the device that you used to purchase it. If you need help with billing for a single item in your purchase history, such as an accidental or duplicate purchase, tap "Report a Problem."

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for my time today! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Any bonuses are very much appreciated. If you need more assistance, please use the reply box and let me know and ill be more than happy to help you more

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Thanks for help.

Very welcome.... I appreciate all the information.... Hope you have a great evening!!

Ask Your Own Smartphones Question

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for my time today! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today so your deposit can be released to me. Any bonuses are very much appreciated. If you need more assistance, please use the reply box and let me know and ill be more than happy to help you more

Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified
Michael T and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael T Your Own Question
Michael T
Michael T
Michael T
Category: Smartphones
Satisfied Customers: 2,629
2,629 Satisfied Customers
Experience: dasdasd

Michael T is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

2,629 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I changed my pass code to get into my phone and then have
I changed my pass code to get into my phone and then have forgotten which numbers are used. I have been locked out several times and I'm now locked out for an hour. I do not know if I backed the phone… read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
Need gps on my daughter phone. Apple. I don't know what to
Just locate my daughter I need to locate my daughter can he do it before I spend money… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Sound seems to be off on Google maps, alarm clock etc. I
Sound seems to be off on Google maps, alarm clock etc. I don't think I changed any of my settings. What to do? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I need to change my cell phone number on my iPhone for
I need to change my cell phone number on my iPhone for verification purposes. … read more
Harry
Harry
2,169 satisfied customers
Tried to turn on iPhone but told it was locked. Has been
Tried to turn on iPhone but told it was locked. Has been until now. On holiday in Canada at present and don't have details of password ***** and need phone to keep in touch wit home … read more
Harry
Harry
2,169 satisfied customers
I don't know my Apple password. IPhone 7 and iPad Pro. I
I don't know my Apple password. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: IPhone 7 and iPad Pro. JA: How long has this been going on with your iP… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My phone kicked me out of Apple account and get rid of my
so my phone kicked me out of Apple account and get rid of my saved numbers … read more
Harry
Harry
2,169 satisfied customers
I am getting charges on my I phone and it's Impossible I
Hi, I am getting charges on my I phone and it's Impossible I don't purchase apps or anything else if it's not free I do not get it so I really just like to know where these purchases are coming from? … read more
Harry
Harry
2,169 satisfied customers
Just purchase my iPhone 8s last week and having problems
Just purchase my iPhone 8s last week and having problems with getting my email … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
I do not have my Apple ID on my phone anymore so can update
I do not have my Apple ID on my phone anymore so can update my apps … read more
Harry
Harry
2,169 satisfied customers
There no wrong about my apple device. I have an apple X. I
There no wrong about my apple device JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I have an apple X JA: How long has this been going on with your Ap… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
New iPhone, need to set up account. Tried but think I need
New iPhone, need to set up account. Tried but think I need to start over … read more
Cris
Cris
62 satisfied customers
Nothing. I only want to change my address. I phone 6S. Don't
Please change my address. Waited on hold for 45 minutes … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I forgot password for Apple and my phone cannot be
I forgot password ***** Apple and my phone cannot be connected … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I got a new I phone and the guy said need my password for it
I got a new I phone and the guy said need my password ***** it but I don't know my password ***** … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I'm having trouble with my password, Don't have a computer.
A seven if that's what you're asking. An IOS7 I believe … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My phone been stolen I am trying to get into my Apple ID so
My phone been stolen I am trying to get into my Apple ID so I can track my phone and is telling me my Apple ID is blockd and I don't know how to it unblock as keeps sendin me a code on my phone that I… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Williamson here how are you. I'm on a smart phone 6.0. Apple
Apple 6.0 I guess sorry I just you's the phone I don't know alot … read more
Harry
Harry
2,169 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x