Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iPhone 6 On/Off button for sound no longer works. When I…

Customer Question
My iPhone 6 On/Off...

My iPhone 6 On/Off button for sound no longer works. When I try to mute the ringtone, the button does not stay Off . . . meaning it never mutes. Can you help me know what to do about this?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know how to determine that.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

. . . several months . . . So far I have just "lived with it".

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No . . . Thank you for connecting me to an expert.

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 4 minutes by:
1/16/2018
Technician: Ashik, Smartphone Tech replied 6 months ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,427
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

If the mute button is not working, then that means it is a hardware issue. This will require the replacement of the buttons which will be costly and it is probably not worth since the phone is very old now.

The best option is, you can enable the "Assistive Touch" option of your iPhone which will give you an onscreen option to mute the iPhone.

Go to Settings > General > Accessibility and you will see the "Assistive Touch" option there. Turn it on and you will see an onscreen button which gives you access to so many options. You will find the mute/silent option/button there. You can use it.

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Where on my phone do I find Settings>General>Accessibility?
Customer reply replied 6 months ago
Please cancel my request.
Technician: Ashik, Smartphone Tech replied 6 months ago

Open Settings app.

Ask Your Own Smartphones Question
Technician: Ashik, Smartphone Tech replied 6 months ago

Sorry for the delay. Open Settings app.

Tap General, tap Accessibility and you will find the Assistive Touch option there

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,427
12,427 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
How do we get our Ring tones back. Only can get Vibrate to
How do we get our Ring tones back. Only can get Vibrate to work. iPhone 8. … read more
Justin Johnson
Justin Johnson
Owner
2,392 satisfied customers
I have an iphone 6. Sometimes I don't get a text tone when
I have an iphone 6. Sometimes I don't get a text tone when someone texts me, even though I set the text tone to apex and the ringer to maximum speaker sound. What can I do to make sure I always get a … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I can't get my Iphone to ring. It's IOS11.4 I've gone to
I can't get my Iphone to ring. It's IOS11.4 I've gone to settings, selected a ringtone, but phone does not ring when called. ???? … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I have an iPhone 6s. I cannot hear calls clearly from an
I have an iPhone 6s. I cannot hear calls clearly from an iPhone 7 or 8x … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It has been flashing for a couple of days now while I'm
It has been flashing for a couple of days now while I'm using it. … read more
Harry
Harry
2,169 satisfied customers
My phone is not ringing - all the calls are going directly
My phone is not ringing - all the calls are going directly to voice mail … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
Cannot make ringtones ring on my Iphone 7 plus even after
Cannot make ringtones ring on my Iphone 7 plus even after following advice on tchnical advice on the Internet. … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I live in Ecuador. I recently bought an iPhone 6 plus from
Hi. I live in Ecuador. I recently bought an iPhone 6 plus from China. It worked fine for months but now it does not receive a phone signal from my carrier. I have two iPhones. The other is a 5. It als… read more
Harry
Harry
2,169 satisfied customers
Cannot get ringer to sound. Where do I find that. It's an
A few days. Gone to settings, but don't see where to do this. … read more
Michael T
Michael T
73 satisfied customers
Iphone 6 will not ring - volume is all the way up - airplane
iphone 6 will not ring - volume is all the way up - airplane mode off … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I can't hear messages texts or the sound I used to hear when
I can't hear messages texts or the sound I used to hear when typing … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I must have changed something as I have muted the phone
I must have changed something as I have muted the phone somehow and cannot hear the music I select. I would like it muted for games such as solitaire, but want to listen to my music, etc., on my Iphon… read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I have selected a downloaded ringtone to answer my phone. I
I have selected a downloaded ringtone to answer my phone. I see it in the Sound selection under the Setting App. When I call my phone it does not recognize the ringtone and goes to the default sound. … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I have an I Phone 4 that does not ring when called. The
I have an I Phone 4 that does not ring when called. The ringtones are on, but it's quiet when anyone calls. Do not disturb is not on. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My ringtones and videos that have people speaking have no
My ringtones and videos that have people speaking have no sound on my iPhone 6splus … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
I have a new apple 6S and tried to download some ringtones
I have a new apple 6S and tried to download some ringtones from Dredge. It appears I must have my iphone in sync with iTunes before I can download from Dredge. I have spent more than a couple hours tr… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,427 satisfied customers
The ringtone on my iPhone 4S will not ring....nor does the
The ringtone on my iPhone 4S will not ring....nor does the "vibrate" work. Did I mistakenly download the last "upgrade" to the new OS mistakenly?? Seems to have gone awry after I did that????… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
ok i purchased a ringtone how can i listen to it (besides when
ok i purchased a ringtone how can i listen to it (besides when someone calls) and by ring answers i mean when someone calls and I'm not available right away they can hear a song play before they leave… read more
Técnico Jose
Técnico Jose
Bachelor\u0027s Degree
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x