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My sons phone is diabled some how. We are in ITunes but its…

Customer Question
Hi my sons phone...

Hi my sons phone is diabled some how. We are in ITunes but its not reading the phone. we need help

Technician's Assistant: When did you last update iTunes?

Tonigh tonight

Technician's Assistant: What have you tried so far with your iTunes?

Well its not reading his phone

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
we need help with a iphone 6s
Answered in 12 minutes by:
1/14/2018
Technician: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,706
Experience: 20+Yrs in the computer/electronics service industry
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Technician: John T. F., Apple Consultant replied 7 months ago

The following procedure is a special device firmware update mode. It will erase your Apple device, remove any passcodes, and then re-sync user data once it is done (provided you have a backup of some kind).

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

-> Open iTunes on your computer and connect the Apple device directly to it (using the charging cable that came with it from Apple)

-> Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

-> Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

-> Release the sleep/wake button but CONTINUE to hold the home button, until...

-> iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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